User's Manual

Short code and button access
A short code can be created for hunt group mailbox access, as shown in the following table.
This can be a system-wide or user-specific short code. For information about setting up short
codes, see the IP Office Manager on-line help or user guide.
Field Contains…
Code *99
Feature Voicemail Collect
Telephone Number “?Sales”
Line Group Id 0
The Voicemail Collect feature and hunt group mailbox name can also be assigned to a user's
programmable button.
Remote access
The standard methods for remote mailbox access apply to users or to hunt groups. See
Remote mailbox access on page 57 for more information.
Announcements
Announcements are played to callers waiting to be answered. This includes callers being
presented to hunt group members, for example, ringing and callers queued for presentation.
• If no voicemail channel is available for an announcement, the announcement is not
played.
• Calls can be answered during the announcement.
• If a call is rerouted to a hunt group's Night Service Group or Out of Service Fallback Group,
the announcements of the new group are applied.
• If a call overflows, the announcements of the original group are still applied, not those of
the overflow group.
• For announcements configured for hunt groups to be used effectively, the hunt group's
Voicemail Answer Time must be extended or Voicemail On must be unselected.
• For announcements configured for users to be used effectively, the user's No Answer
Time must be extended or Voicemail On must be unselected.
Hunt group mailbox configuration
40 Implementing Embedded Voicemail for Avaya B5800 Branch Gateway June 2012
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