User's Manual

Chapter 4: Hunt group mailbox
configuration
Embedded Voicemail creates a mailbox for each hunt group on the B5800 Branch Gateway system. Calls
are sent to the mailbox only when each available group member has been rung for the group's set ring
time.
This chapter describes how to configure the group mailbox through the hunt group settings in IP Office
Manager. A group mailbox can also be configured through the mailbox and system short codes (see the
IP Office Embedded Voicemail User Guide for more information).
Hunt group mailbox features include:
• Message Waiting Indication – By default there is no message waiting indication to any user for hunt
group messages. Users must be configured individually. For more information, see
Configuring
Message Waiting Indication on page 38.
• Mailbox access – By default there is no mailbox access to hunt group mailboxes to collect
messages. Users assigned hunt group message waiting indication may also gain access depending
on their phone type. Otherwise an access short code must be created for the hunt group. For more
information, see
Hunt group mailbox access on page 39.
• Ringback – Embedded Voicemail can be set to ring the user whenever they have new messages in
a hunt group mailbox for which they receive message waiting indication. This ringback is triggered
after the completion of a call at the user's extension.
• Voicemail on or off – Sending calls to the group's mailbox can be switched off. Note however that
this does not stop other methods of leaving messages directly in the mailbox.
• Access code – An access code can be assigned to the mailbox. Anyone accessing the mailbox
must first enter this code before they can collect messages. The access code can be reset by the
user once they are in the mailbox.
Configuring a group mailbox
About this task
Caution:
Mailboxes are created based on the unique group name within the B5800 Branch Gateway
configuration. Changing a group name associates that group with a new mailbox. If it is
necessary to change a group name, ensure that users have played and deleted all
Implementing Embedded Voicemail for Avaya B5800 Branch Gateway June 2012 35