User's Manual

Name Description
Wait before 2nd announcement Default = 20 seconds. Range = 0 to 9999 seconds. This
setting sets the wait between the first and the second
announcement. If Synchronize Calls is selected, the
actual wait may differ.
Repeat last announcement Default = On. If selected, the last announcement played
to the caller is repeated until the call is answered or the
caller hangs up.
Wait before repeat Default = 20 seconds. Range = 0 to 9999 seconds. If
Repeat last announcement is selected, this setting is
applied between each repeat of the last announcement.
If Synchronize Calls is selected, this value is grayed
out and set to match the Wait before 2nd
announcement setting.
Synchronize calls Default = Off. This option can be used to restrict how
many voicemail channels are required to provide the
announcements.
Note:
This option is available only when configuring
announcements for hunt groups. It is not available
when configuring announcements for users.
• Off (check box not checked) – Announcements are
played individually for each call. This requires a
separate voicemail channel each time an
announcement is played to each caller. While this
ensures accurate following of the wait settings
selected, it does not make efficient use of voicemail
channels.
• On (check box checked) – If a required
announcement is already being played to another
caller, subsequent callers wait until the announcement
has been completed and can be restarted. In addition,
when a caller has waited for the set wait period and
the announcement is started, any other callers waiting
for the same announcement, hear it even if they have
not waited for the wait period. Using this setting, the
maximum number of voicemail channels ever needed
is one or two depending on the number of selected
announcements.
Announcement recordings
There are no default queue announcements for user and hunt groups. The maximum length
for announcements is set according to the number of seconds configured in the Maximum
Announcements
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