User's Manual

Chapter 3: User mailbox configuration
Embedded Voicemail creates a mailbox for each user on the B5800 Branch Gateway system. Calls are
routed to the mailbox whenever the user's extension is busy or does not answer within the users allocated
No Answer Time. This includes calls that are forwarded to another internal destination.
This chapter describes how to configure an individual user's mailbox by configuring the user settings in
IP Office Manager. An individual user's mailbox can also be configured through the mailbox and system
short codes (see the IP Office Embedded Voicemail User Guide for more information)
User mailbox features include:
• Message Waiting Indication – If supported by the user's current telephone, the user will receive
message waiting indication whenever their mailbox contains new messages. The type of message
waiting indication will depend on the telephone.
Mailbox access – The standard default short code (*17) can be used to access an extension's
associated user mailbox. Other methods of mailbox access can be configured. The MESSAGES
button on phones, which normally emulates *17, can be configured to access Visual Voice mode on
phones that support Visual Voice. This is done using the Messages Button Goes To Visual Voice
(System > Voicemail) option.
• Ringback – Embedded Voicemail can be set to ring the user whenever they have new messages in
their mailbox. This ringback is triggered after the completion of a call at the user's extension. Ringback
from a hunt group mailbox containing new messages may also occur if the user is configured to
receive hunt group message waiting indication.
• Voicemail on or off – Sending calls to the user's mailbox can be switched off. Note however that
this does not stop other methods of leaving messages directly in the user's mailbox.
• Access code – An access code can be assigned to the mailbox. Anyone accessing the mailbox
must first enter this code before they can collect messages. The access code can be reset by the
user once they are in their mailbox.
• Voicemail Reception and breakout numbers – Setting a Voicemail Reception number for a user
allows callers leaving a message in their mailbox to dial 0 or *0 to be transferred to that number. If
used, this feature should be announced in the mailbox greeting prompt. Two transfer numbers can
also be entered. The user can record a message stating that the caller can press 2 or *2, or 3 or *3
to transfer to the specified telephone numbers. Breakout numbers can also be used for Park and
Page.
• Announcements – Embedded Voicemail allows announcements to calls waiting to be answered by
users. This is similar to the announcements provided for hunt groups, with announcements being
played to callers waiting to be answered. Due to the overlap of various timeouts, the use of user
announcements is not recommended in conjunction with forwarding and voicemail.
• Voicemail Email – A user can have notification of new messages sent to their email address. The
notification can be a simple alert to tell them they have a new message or the voicemail message
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