User's Manual
appropriate greeting is played to callers and followed by the Menu Options
greeting which should list the available actions.
• Time Profile — defines each period of auto attendant operation. When
there are overlaps or gaps between time profiles, precedence is given in
the order morning, afternoon and then evening.
• Recording Name — appears next to the short code used for manually
recording auto attendant prompts. It is only used if using pre-recorded .wav
files as greetings rather than manually recording greetings using the
indicated short codes. If used, note that the field is case sensitive and uses
the name embedded within the .wav file header rather than the actual file
name. The utility for converting .wav files to the correct format is provided
with Manager and can be launched by selecting File > Advanced > LVM
Greeting Utility. Files then need to be manually transferred to the
embedded voicemail memory card.
• Shortcode — indicates the system short codes automatically created to
allow recording of the time profile greetings and the menu options
prompt.
4. Click the Actions tab to define the actions available to callers depending on which
DTMF key they press. Do the following:
a) To define the auto attendant action when the 0 key is pressed, click the row that
begins with 0.
b) Click Edit.
c) In the Action drop-down box, select the appropriate action.
Note:
See the Manager on-line help for a description of each action.
d) In the Destination drop-down box, select the appropriate destination.
e) Click OK.
f) Repeat steps a through e for each key that requires a definition for this auto
attendant.
5. Click OK to save the auto attendant.
Note:
Short codes are automatically created for the auto attendant and the codes can
be viewed in the Auto Attendant tab.
6. Select File > Save Configuration to save the changes back to the B5800 Branch
Gateway system.
7. Following the system reboot, you can record prompts for the auto attendant using
the short codes created. For more information, see Recording prompts on
page 170.
Embedded Voicemail for auto attendants and announcements
Implementing the Avaya B5800 Branch Gateway November 2011 169