User's Manual

Procedure
1. Start Manager and connect to the B5800 Branch Gateway system.
2. In the left navigation pane, right-click Auto Attendant and select New.
3. In the Auto Attendant tab, do the following:
a) In the Name field, enter the name of the auto attendant. The name can be up
to 15 characters in length.
External calls can be routed to the auto attendant by entering AA:Name in the
destination field of an Incoming Call Route.
b) In the Maximum Inactivity field, use the up and down arrows to select a
number. The default is 8.
This field sets how long after playing the prompts the auto attendant should wait
for a valid key press. If exceeded, the caller is either transferred to the fallback
extension set within the Incoming Call Route used for their call or the caller is
disconnected.
c) Accept the default setting, on, for Enable Local Recording.
If set to off (unchecked) the use of short codes to record auto-attendant prompts
is blocked. The short codes can still be used to playback the greetings.
d) The number in the AA Number field is assigned by the B5800 Branch Gateway
system and cannot be changed. It is used in conjunction with short codes to
access the auto attendant service or to record auto attendant greetings.
e) For the Direct Dial-By-Number check box, select one of the following:
• Select the check box if you want the key press for the action to be included
in any following digits dialed by the caller for extension matching. For
example, if 2 is set in the actions to Dial by Number, a caller can dial 201
for extension 201.
• Do not select the check box (the default setting) if you do not want the key
press for the action to be included in any following digits dialed by the caller
for extension matching. For example, if 2 is set in the actions to Dial by
Number, a caller must dial 2 and then 201 for extension 201.
f) In the Dial By Name Match Order drop-down box, depending on how you want
the names to appear for the Dial by Name function, select one of the following:
• Select First then Last.
• Select Last then First.
g) Complete the Morning, Afternoon, Evening, and Menu Options fields as
appropriate.
Each auto attendant can consist of three distinct time periods, defined by
associated time profiles. A greeting can be recorded for each period. The
Voicemail operation
168 Implementing the Avaya B5800 Branch Gateway November 2011
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