User's Manual

Figure 13: Relaying and Routing error on-screen
The error is usually recorded in the log files with a message similar to the one shown in Figure
14: Relaying error log (relay failed) on page 23.
Figure 14: Relaying error log (relay failed)
Other messages can be shown instead, for example, 550 - prohibited, 550 - Unable to relay,
and so on.
To correct this issue, consult with the system administrator regarding the rights granted for
routing and relaying in the module. Avaya recommends that the IP address of eSMTP be
defined in the SMTP server of the mail platform, so that eSMTP is allowed to send mail to
destinations that are not in the local domain.
The related configuration issues are beyond the scope of this document. In the following pages,
configuration information is shown for illustration only. Look for a more detailed discussion of
relaying and routing issues in the official documentation for your SMTP server (Windows 2000,
Exchange, Domino, iSeries 400, and so on).
Relaying and Routing
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