User Guide

9600 Series User Guide Page 97
Issue 05d (Wednesday, March 07, 2012)B5800 Branch Gateway
Groups: Group Service Status and Fallback
15.2.1 Changing the Group Service Status (Features Menu)
Using the Features menu you may be able to change the service status of some groups to which you belong.
1.Press the Features soft key if shown. To do this during a call, press the PHONE key and then press the
Features soft key.
2.Use the up and down arrow keys to highlight Group. Press Select.
3.Use the up and down arrow keys to highlight State. Press Select.
4.Use the up and down arrow keys to scroll through the list of hunt groups you can configure. Use All Groups
for all the groups you can configure. The soft keys available will vary depending on whether a particular or all
groups is selected and the current state of the selection.
· All Groups
· In Service
The groups operates as normal, distributing calls to available members of the group.
· Night Service
The group is in 'night service' mode. Calls are redirected to its night service fallback group if set , otherwise
to voicemail if available.
· A hunt group can also be put into and out of night service automatically by the telephone system using a
time profile. If that is the case, the night service state cannot be overridden using manual controls.
· Out of Service
The group is out of service. Calls are redirected to its out of service fallback group if set , otherwise to
voicemail if available.
· Particular Group
· Change
Change the status of the selected group.
· Save
Exit the menus.
· ! The system administrator is able to configure whether you have access to the Membership, State and
Fallback options of a group. If you are not configured for any groups then the Group menu is not shown.
15.2.2 Changing the Group Service Status (Status Menu)
If the system administrator has allowed you, you can change the service state of a group through the Status menu.
1.Press the Status soft key if shown.
· To access the Status menu during a call, press the PHONE key and then press the Status soft key if
shown.
2.Use the up and down arrow keys to highlight the hunt group name and your current membership status.
3.Select the required state using the soft keys:
· In Service
The groups operates as normal, distributing calls to available members of the group.
· Night Service
The group is in 'night service' mode. Calls are redirected to its night service fallback group if set , otherwise
to voicemail if available.
· A hunt group can also be put into and out of night service automatically by the telephone system using a
time profile. If that is the case, the night service state cannot be overridden using manual controls.
· Out of Service
The group is out of service. Calls are redirected to its out of service fallback group if set , otherwise to
voicemail if available.
· ! The system administrator is able to configure whether you have access to the Membership, State and
Fallback options of a group. If you are not configured for any groups then the Group menu is not shown.
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