User Guide

ManualsBrandsAvaya ManualsGatewayAvaya Branch B5800 Gateway 9600 Series Phone

Table Of Contents

Introduction
- Important Safety Information
- 9608 Telephone
- 9611 Telephone
- 9620 Telephone
- 9621 Telephone
- 9630 Telephone
- 9640 Telephone
- 9641 Telephone
- 9650 Telephone
- Button Modules
- Phone Keys
- Status Letters
- Touch Screen Operation
- The Phone Stand
Making Calls
- En-Bloc Dialing
- Call Soft Key Options
- Calling from the Contacts List
- Calling from the Call Log/History
- Redialling a Previous Number
- Making a Page Call
- Withholding Your Number
- Adjusting the Call Volume
- Muting a Call
- Ending Calls
Answering Calls
- Diverting a Call to Voicemail
- Ignoring an Incoming Call
- Answering a Page Call
- Using Call Pickup
Redialling
- Open Call Log Mode
- Last Dialed Mode
- Selecting Your Redial Mode
Holding and Parking Calls
- Holding Calls
- Parking Calls
  - Parking Calls Using the Menu
  - Unparking Calls (Status Menu)
Transferring Calls
- Transferring to Voicemail
- Transferring a Held Call
Account Codes
- Forced Account Code Entry
- Manual Account Code Entry
Conference Calls
- Starting a Conference
- Adding a Call to a Conference
- Viewing Conference Details
- Dropping/Muting Parties
- Holding a Conference Call
Headset/Handsfree Operation
- Headset Operation
  - Headset Volume
  - Default Handsfree Audio Path
- Handsfree Speaker Operation
  - Speaker Volume
  - Default Handsfree Audio Path
Contacts/Directory
- Managing External Contacts
- Viewing Contacts Details
- Making a Call from the Directory
- Using the Directory for Other Functions
- Adding a New Contact
  - Adding a Contact from the Call Log/History
- Editing a Contact
- Deleting a Contact
Call History
- Accessing the Call Log/History
- Making a Call
- Viewing Call Details
- Deleting a Record
- Deleting All Records
- Adding a Record to Your Contacts
Voicemail
- Message Waiting Indication
- Visual Voice
- Checking Messages
- Sending a Message
- Email Mode
- Mailbox Greeting
- Changing Your Voicemail Code
- Switching Voicemail On/Off
- Transferring to Voicemail
- Sending a Call to Voicemail
Logging In/Out
- Logging In
- Logging Out
- Locking/Auto Locking
- Unlocking
- Changing Your Security PIN
Redirecting Calls
- Follow Me
- Forwarding Calls
- Do Not Disturb
- Twinning
  - Mobile Twinning Control
Groups
- Group Membership
  - Group Membership On/Off (Status Menu)
  - Group Membership On/Off (Features Menu)
- Group Service Status and Fallback
Button Features
- Editing Your Programmable Buttons
- Abbreviated Dial
- Absence Text
- Account Code
- Automatic Callback
- Breakout
- Call Park
  - Call Forward All
- Call Park to Other
- Call Pickup
- Call Pickup Any
- Drop Call
- Flash Hook
- Group BLF
- Hunt Group Night Service
- Internal Auto Answer
- Paging
- Ringer Off
- Self Administer
- Send All Calls
- Suppress Digits
- User BLF
Home Screen
- Editing Your Home Screen
- Abbreviated Dial
- Absence Text
- Auto Intercom
- Call Forward All
- Call Pickup
- Call Pickup Any
- Page
- Self Administer
- Send All Calls
Phone Settings
- Mobile Twinning
- Withhold Number
- Redial Mode
- En-Bloc Dialing
- Ringer Controls
- Display Controls
- Volume and Sound
- Backup/Restore
  - Backup
  - Restore
- Debug Mode
- Viewing Information
Status Menu
- Do Not Disturb
- Follow Me To
- Follow Me Here
- Forward On Busy
- Forward On No Answer
- Forward Unconditional
- Forwarded Here
- Group Membership
- Group Service Status
- Mobile Twinning
- Parked Calls
- System Alarms
Short Codes
System Administration
- Checking the System Information
- Setting the Date
- Checking the Time Server Status
- Setting the Time
- Setting the Time Offset
- Shutting Down the System
- Managing Memory Cards
- Reporting System Alarms
Menus
- Features Menu
- Status Menu
- A Menu
Glossary
- Abbreviated Ring
- Appearance Button
- Attention Ring
- Auto Hold
- Bridged Appearance Button
- Call Appearance Button
- Call Coverage Button
- Coverage Ring
- Do Not Disturb
- Do Not Disturb Exceptions
- Follow Me
- Follow Me Here
- Follow Me To
- Forward on Busy
- Forward on No Answer
- Forward Unconditional
- Group
- Idle Line Preference
- Internal Twinning
- Line Appearance Button
- Logged Out
- Missed Call
- Missed Group Call
- Login Code
- Mobile Twinning
- Park Call
- Park Slot Number
- Ringing Line Preference
- Short Codes
- System Administrator
- System Phone User
- Twinning

9600 Series User Guide Page 82

Issue 05d (Wednesday, March 07, 2012)B5800 Branch Gateway

14. Redirecting Calls

This section looks at the different ways that you can redirect your calls to another phone.

· Follow Me

Temporarily redirect all your calls to another phone that you will be sharing with that phone's normal user. This

function can be used in two ways:

· Follow Me To

Set the follow me destination from your own phone.

· Follow Me Here

Set the follow me destination from the phone that you want to use.

· Forward

Forward calls to an internal or external number.

· Forward on Busy

Forward calls when you have reached the limit of the number of calls that the phone can present to you.

· Forward on No Answer

Forward calls if they have rung unanswered at your phone.

· Forward Unconditional

Immediately forward calls. Forwarding to voicemail can be selected as an option.

· Do Not Disturb

Redirect all calls to voicemail, if available. Otherwise, calls are redirected to a busy tone.

· Do not disturb exception numbers can be used to allow calls from specific numbers to ignore do not disturb.

· Twinning

Twinning is a process whereby you can have your calls ring at two different phones. You can answer calls at either

phone. There are two variants of twinning, internal twinning which uses two internal extensions and mobile

twinning which twins your internal extension with an external number.

Method

Calls Redirected

Destination

Internal

External

Group

Internal

External

Voicemail

Follow Me

Follow Me To

Follow Me Here

Forward

Forward on Busy

Forward on No Answer

Forward Unconditional

Do Not Disturb

Twinning