User Guide

9600 Series User Guide Page 38
Issue 05d (Wednesday, March 07, 2012)B5800 Branch Gateway
5. Holding and Parking Calls
Holding a call and parking a call are two similar actions. The current caller is placed on hold and hears music if available.
The table below summarizes the main differences between parking a call and holding a call.
When used to park or hold a call...
Hold
Park
... the call occupies an appearance button.
Yes
No
... the caller hears music on hold if available.
Yes
Yes
... the call can be retrieved by other users dialing a short code.
No
Yes
... the call recalls you automatically if your phone is idle.
Yes
Default 15
seconds
Yes
Default 5
minutes.
... can be used with conference calls.
Yes
No
... can be used to start or add calls to a conference.
Yes
No
... the call is assigned a unique ID.
No
Yes