User Guide

ManualsBrandsAvaya ManualsGatewayAvaya Branch B5800 Gateway 9600 Series Phone

Table Of Contents

Introduction
- Important Safety Information
- 9608 Telephone
- 9611 Telephone
- 9620 Telephone
- 9621 Telephone
- 9630 Telephone
- 9640 Telephone
- 9641 Telephone
- 9650 Telephone
- Button Modules
- Phone Keys
- Status Letters
- Touch Screen Operation
- The Phone Stand
Making Calls
- En-Bloc Dialing
- Call Soft Key Options
- Calling from the Contacts List
- Calling from the Call Log/History
- Redialling a Previous Number
- Making a Page Call
- Withholding Your Number
- Adjusting the Call Volume
- Muting a Call
- Ending Calls
Answering Calls
- Diverting a Call to Voicemail
- Ignoring an Incoming Call
- Answering a Page Call
- Using Call Pickup
Redialling
- Open Call Log Mode
- Last Dialed Mode
- Selecting Your Redial Mode
Holding and Parking Calls
- Holding Calls
- Parking Calls
  - Parking Calls Using the Menu
  - Unparking Calls (Status Menu)
Transferring Calls
- Transferring to Voicemail
- Transferring a Held Call
Account Codes
- Forced Account Code Entry
- Manual Account Code Entry
Conference Calls
- Starting a Conference
- Adding a Call to a Conference
- Viewing Conference Details
- Dropping/Muting Parties
- Holding a Conference Call
Headset/Handsfree Operation
- Headset Operation
  - Headset Volume
  - Default Handsfree Audio Path
- Handsfree Speaker Operation
  - Speaker Volume
  - Default Handsfree Audio Path
Contacts/Directory
- Managing External Contacts
- Viewing Contacts Details
- Making a Call from the Directory
- Using the Directory for Other Functions
- Adding a New Contact
  - Adding a Contact from the Call Log/History
- Editing a Contact
- Deleting a Contact
Call History
- Accessing the Call Log/History
- Making a Call
- Viewing Call Details
- Deleting a Record
- Deleting All Records
- Adding a Record to Your Contacts
Voicemail
- Message Waiting Indication
- Visual Voice
- Checking Messages
- Sending a Message
- Email Mode
- Mailbox Greeting
- Changing Your Voicemail Code
- Switching Voicemail On/Off
- Transferring to Voicemail
- Sending a Call to Voicemail
Logging In/Out
- Logging In
- Logging Out
- Locking/Auto Locking
- Unlocking
- Changing Your Security PIN
Redirecting Calls
- Follow Me
- Forwarding Calls
- Do Not Disturb
- Twinning
  - Mobile Twinning Control
Groups
- Group Membership
  - Group Membership On/Off (Status Menu)
  - Group Membership On/Off (Features Menu)
- Group Service Status and Fallback
Button Features
- Editing Your Programmable Buttons
- Abbreviated Dial
- Absence Text
- Account Code
- Automatic Callback
- Breakout
- Call Park
  - Call Forward All
- Call Park to Other
- Call Pickup
- Call Pickup Any
- Drop Call
- Flash Hook
- Group BLF
- Hunt Group Night Service
- Internal Auto Answer
- Paging
- Ringer Off
- Self Administer
- Send All Calls
- Suppress Digits
- User BLF
Home Screen
- Editing Your Home Screen
- Abbreviated Dial
- Absence Text
- Auto Intercom
- Call Forward All
- Call Pickup
- Call Pickup Any
- Page
- Self Administer
- Send All Calls
Phone Settings
- Mobile Twinning
- Withhold Number
- Redial Mode
- En-Bloc Dialing
- Ringer Controls
- Display Controls
- Volume and Sound
- Backup/Restore
  - Backup
  - Restore
- Debug Mode
- Viewing Information
Status Menu
- Do Not Disturb
- Follow Me To
- Follow Me Here
- Forward On Busy
- Forward On No Answer
- Forward Unconditional
- Forwarded Here
- Group Membership
- Group Service Status
- Mobile Twinning
- Parked Calls
- System Alarms
Short Codes
System Administration
- Checking the System Information
- Setting the Date
- Checking the Time Server Status
- Setting the Time
- Setting the Time Offset
- Shutting Down the System
- Managing Memory Cards
- Reporting System Alarms
Menus
- Features Menu
- Status Menu
- A Menu
Glossary
- Abbreviated Ring
- Appearance Button
- Attention Ring
- Auto Hold
- Bridged Appearance Button
- Call Appearance Button
- Call Coverage Button
- Coverage Ring
- Do Not Disturb
- Do Not Disturb Exceptions
- Follow Me
- Follow Me Here
- Follow Me To
- Forward on Busy
- Forward on No Answer
- Forward Unconditional
- Group
- Idle Line Preference
- Internal Twinning
- Line Appearance Button
- Logged Out
- Missed Call
- Missed Group Call
- Login Code
- Mobile Twinning
- Park Call
- Park Slot Number
- Ringing Line Preference
- Short Codes
- System Administrator
- System Phone User
- Twinning

9600 Series User Guide Page 3

Issue 05d (Wednesday, March 07, 2012)B5800 Branch Gateway

Contents

Introduction1.

..................................................................... 91.1 Important Safety Information

..................................................................... 101.2 9608 Telephone

..................................................................... 111.3 9611 Telephone

..................................................................... 121.4 9620 Telephone

..................................................................... 131.5 9621 Telephone

..................................................................... 141.6 9630 Telephone

..................................................................... 151.7 9640 Telephone

..................................................................... 161.8 9641 Telephone

..................................................................... 171.9 9650 Telephone

..................................................................... 181.10 Button Modules

..................................................................... 181.11 Phone Keys

..................................................................... 201.12 Status Letters

..................................................................... 201.13 Touch Screen Operation

..................................................................... 201.14 The Phone Stand

Making Calls2.

..................................................................... 242.1 En-Bloc Dialing

..................................................................... 252.2 Call Soft Key Options

..................................................................... 262.3 Calling from the Contacts List

..................................................................... 262.4 Calling from the Call Log/History

..................................................................... 272.5 Redialling a Previous Number

..................................................................... 272.6 Making a Page Call

..................................................................... 272.7 Withholding Your Number

..................................................................... 282.8 Adjusting the Call Volume

..................................................................... 282.9 Muting a Call

..................................................................... 282.10 Ending Calls

Answering Calls3.

..................................................................... 323.1 Diverting a Call to Voicemail

..................................................................... 323.2 Ignoring an Incoming Call

..................................................................... 323.3 Answering a Page Call

..................................................................... 323.4 Using Call Pickup

Redialling4.

..................................................................... 364.1 Open Call Log Mode

..................................................................... 364.2 Last Dialed Mode

..................................................................... 364.3 Selecting Your Redial Mode

Holding and Parking Calls5.

..................................................................... 395.1 Holding Calls

............................................................................ 395.1.1 Holding a Call

............................................................................ 395.1.2 Taking a Call Off Hold

............................................................................ 395.1.3 Switching Between Calls

............................................................................ 405.1.4 Transferring a Held Call

..................................................................... 405.2 Parking Calls

............................................................................ 405.2.1 Parking Calls Using the Menu

............................................................................ 405.2.2 Unparking Calls (Status Menu)

Transferring Calls6.

..................................................................... 426.1 Transferring to Voicemail

..................................................................... 426.2 Transferring a Held Call

Account Codes7.

..................................................................... 447.1 Forced Account Code Entry

..................................................................... 447.2 Manual Account Code Entry

Conference Calls8.

..................................................................... 468.1 Starting a Conference

..................................................................... 468.2 Adding a Call to a Conference

..................................................................... 468.3 Viewing Conference Details

..................................................................... 478.4 Dropping/Muting Parties

..................................................................... 478.5 Holding a Conference Call

Headset/Handsfree Operation9.

..................................................................... 509.1 Headset Operation

............................................................................ 509.1.1 Headset Volume

............................................................................ 509.1.2 Default Handsfree Audio Path

..................................................................... 519.2 Handsfree Speaker Operation

............................................................................ 519.2.1 Speaker Volume

............................................................................ 519.2.2 Default Handsfree Audio Path

Contacts/Directory10.

..................................................................... 5610.1 Managing External Contacts

..................................................................... 5710.2 Viewing Contacts Details

..................................................................... 5810.3 Making a Call from the Directory

..................................................................... 5810.4 Using the Directory for Other Functions

..................................................................... 5910.5 Adding a New Contact

............................................................................ 5910.5.1 Adding a Contact from the Call Log/History

..................................................................... 6010.6 Editing a Contact

..................................................................... 6010.7 Deleting a Contact

Call History11.

..................................................................... 6311.1 Accessing the Call Log/History

..................................................................... 6311.2 Making a Call

..................................................................... 6411.3 Viewing Call Details

..................................................................... 6511.4 Deleting a Record

..................................................................... 6511.5 Deleting All Records

..................................................................... 6511.6 Adding a Record to Your Contacts

Voicemail12.

..................................................................... 6812.1 Message Waiting Indication

..................................................................... 6912.2 Visual Voice

..................................................................... 6912.3 Checking Messages

..................................................................... 7012.4 Sending a Message

..................................................................... 7012.5 Email Mode

..................................................................... 7112.6 Mailbox Greeting

..................................................................... 7212.7 Changing Your Voicemail Code

..................................................................... 7312.8 Switching Voicemail On/Off

..................................................................... 7312.9 Transferring to Voicemail

..................................................................... 7312.10 Sending a Call to Voicemail

Logging In/Out13.

..................................................................... 7713.1 Logging In

............................................................................ 7713.1.1 Logging In on a Phone Already in Use

............................................................................ 7713.1.2 Logging In on a Not Logged In Phone

............................................................................ 7713.1.3 Logging In on an Unregistered Phone

..................................................................... 7813.2 Logging Out

..................................................................... 7813.3 Locking/Auto Locking

..................................................................... 7813.4 Unlocking

..................................................................... 7913.5 Changing Your Security PIN

Redirecting Calls14.

..................................................................... 8314.1 Follow Me