User Guide

ManualsBrandsAvaya ManualsGatewayAvaya Branch B5800 Gateway 9600 Series Phone

Table Of Contents

Introduction
- Important Safety Information
- 9608 Telephone
- 9611 Telephone
- 9620 Telephone
- 9621 Telephone
- 9630 Telephone
- 9640 Telephone
- 9641 Telephone
- 9650 Telephone
- Button Modules
- Phone Keys
- Status Letters
- Touch Screen Operation
- The Phone Stand
Making Calls
- En-Bloc Dialing
- Call Soft Key Options
- Calling from the Contacts List
- Calling from the Call Log/History
- Redialling a Previous Number
- Making a Page Call
- Withholding Your Number
- Adjusting the Call Volume
- Muting a Call
- Ending Calls
Answering Calls
- Diverting a Call to Voicemail
- Ignoring an Incoming Call
- Answering a Page Call
- Using Call Pickup
Redialling
- Open Call Log Mode
- Last Dialed Mode
- Selecting Your Redial Mode
Holding and Parking Calls
- Holding Calls
- Parking Calls
  - Parking Calls Using the Menu
  - Unparking Calls (Status Menu)
Transferring Calls
- Transferring to Voicemail
- Transferring a Held Call
Account Codes
- Forced Account Code Entry
- Manual Account Code Entry
Conference Calls
- Starting a Conference
- Adding a Call to a Conference
- Viewing Conference Details
- Dropping/Muting Parties
- Holding a Conference Call
Headset/Handsfree Operation
- Headset Operation
  - Headset Volume
  - Default Handsfree Audio Path
- Handsfree Speaker Operation
  - Speaker Volume
  - Default Handsfree Audio Path
Contacts/Directory
- Managing External Contacts
- Viewing Contacts Details
- Making a Call from the Directory
- Using the Directory for Other Functions
- Adding a New Contact
  - Adding a Contact from the Call Log/History
- Editing a Contact
- Deleting a Contact
Call History
- Accessing the Call Log/History
- Making a Call
- Viewing Call Details
- Deleting a Record
- Deleting All Records
- Adding a Record to Your Contacts
Voicemail
- Message Waiting Indication
- Visual Voice
- Checking Messages
- Sending a Message
- Email Mode
- Mailbox Greeting
- Changing Your Voicemail Code
- Switching Voicemail On/Off
- Transferring to Voicemail
- Sending a Call to Voicemail
Logging In/Out
- Logging In
- Logging Out
- Locking/Auto Locking
- Unlocking
- Changing Your Security PIN
Redirecting Calls
- Follow Me
- Forwarding Calls
- Do Not Disturb
- Twinning
  - Mobile Twinning Control
Groups
- Group Membership
  - Group Membership On/Off (Status Menu)
  - Group Membership On/Off (Features Menu)
- Group Service Status and Fallback
Button Features
- Editing Your Programmable Buttons
- Abbreviated Dial
- Absence Text
- Account Code
- Automatic Callback
- Breakout
- Call Park
  - Call Forward All
- Call Park to Other
- Call Pickup
- Call Pickup Any
- Drop Call
- Flash Hook
- Group BLF
- Hunt Group Night Service
- Internal Auto Answer
- Paging
- Ringer Off
- Self Administer
- Send All Calls
- Suppress Digits
- User BLF
Home Screen
- Editing Your Home Screen
- Abbreviated Dial
- Absence Text
- Auto Intercom
- Call Forward All
- Call Pickup
- Call Pickup Any
- Page
- Self Administer
- Send All Calls
Phone Settings
- Mobile Twinning
- Withhold Number
- Redial Mode
- En-Bloc Dialing
- Ringer Controls
- Display Controls
- Volume and Sound
- Backup/Restore
  - Backup
  - Restore
- Debug Mode
- Viewing Information
Status Menu
- Do Not Disturb
- Follow Me To
- Follow Me Here
- Forward On Busy
- Forward On No Answer
- Forward Unconditional
- Forwarded Here
- Group Membership
- Group Service Status
- Mobile Twinning
- Parked Calls
- System Alarms
Short Codes
System Administration
- Checking the System Information
- Setting the Date
- Checking the Time Server Status
- Setting the Time
- Setting the Time Offset
- Shutting Down the System
- Managing Memory Cards
- Reporting System Alarms
Menus
- Features Menu
- Status Menu
- A Menu
Glossary
- Abbreviated Ring
- Appearance Button
- Attention Ring
- Auto Hold
- Bridged Appearance Button
- Call Appearance Button
- Call Coverage Button
- Coverage Ring
- Do Not Disturb
- Do Not Disturb Exceptions
- Follow Me
- Follow Me Here
- Follow Me To
- Forward on Busy
- Forward on No Answer
- Forward Unconditional
- Group
- Idle Line Preference
- Internal Twinning
- Line Appearance Button
- Logged Out
- Missed Call
- Missed Group Call
- Login Code
- Mobile Twinning
- Park Call
- Park Slot Number
- Ringing Line Preference
- Short Codes
- System Administrator
- System Phone User
- Twinning

9600 Series User Guide Page 28

Issue 05d (Wednesday, March 07, 2012)B5800 Branch Gateway

2.8 Adjusting the Call Volume

While talking, you can adjust the volume of the incoming call. The volume is adjusted separately for whichever device is

in use (handset , headset or speaker ).

1.With the call connected, press the VOLUME key.

2.Use the + plus and – minus keys to adjust the volume.

3.The display will return to normal after a few seconds.

2.9 Muting a Call

Muting a call stops the caller from hearing you. However you can still hear them. The status indication line indicates a

mute setting via the icon.

· The mute setting remains active even if you switch between calls using hold and or appearance buttons.

· If you change how you are listening to the call, for example switching from the handset to the speaker, the mute

setting is canceled.

1.To activate mute, press the MUTE key. The button will be lit while mute is active.

2.To switch mute off, press the MUTE key again.

2.10 Ending Calls

The Drop option can be used to end the currently highlighted call on the display.

· If the call is connected on the phone's speaker, the SPEAKER key is lit. Pressing the key again will end the call.

· If the call is connected on the phone's headset, the HEADSET key is lit. Pressing the key again will end the

call.

· If the call is connected on the phone's handset, replacing the handset will end the call.

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