User Guide

ManualsBrandsAvaya ManualsGatewayAvaya Branch B5800 Gateway 9600 Series Phone

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Table Of Contents

Introduction
- Important Safety Information
- 9608 Telephone
- 9611 Telephone
- 9620 Telephone
- 9621 Telephone
- 9630 Telephone
- 9640 Telephone
- 9641 Telephone
- 9650 Telephone
- Button Modules
- Phone Keys
- Status Letters
- Touch Screen Operation
- The Phone Stand
Making Calls
- En-Bloc Dialing
- Call Soft Key Options
- Calling from the Contacts List
- Calling from the Call Log/History
- Redialling a Previous Number
- Making a Page Call
- Withholding Your Number
- Adjusting the Call Volume
- Muting a Call
- Ending Calls
Answering Calls
- Diverting a Call to Voicemail
- Ignoring an Incoming Call
- Answering a Page Call
- Using Call Pickup
Redialling
- Open Call Log Mode
- Last Dialed Mode
- Selecting Your Redial Mode
Holding and Parking Calls
- Holding Calls
- Parking Calls
  - Parking Calls Using the Menu
  - Unparking Calls (Status Menu)
Transferring Calls
- Transferring to Voicemail
- Transferring a Held Call
Account Codes
- Forced Account Code Entry
- Manual Account Code Entry
Conference Calls
- Starting a Conference
- Adding a Call to a Conference
- Viewing Conference Details
- Dropping/Muting Parties
- Holding a Conference Call
Headset/Handsfree Operation
- Headset Operation
  - Headset Volume
  - Default Handsfree Audio Path
- Handsfree Speaker Operation
  - Speaker Volume
  - Default Handsfree Audio Path
Contacts/Directory
- Managing External Contacts
- Viewing Contacts Details
- Making a Call from the Directory
- Using the Directory for Other Functions
- Adding a New Contact
  - Adding a Contact from the Call Log/History
- Editing a Contact
- Deleting a Contact
Call History
- Accessing the Call Log/History
- Making a Call
- Viewing Call Details
- Deleting a Record
- Deleting All Records
- Adding a Record to Your Contacts
Voicemail
- Message Waiting Indication
- Visual Voice
- Checking Messages
- Sending a Message
- Email Mode
- Mailbox Greeting
- Changing Your Voicemail Code
- Switching Voicemail On/Off
- Transferring to Voicemail
- Sending a Call to Voicemail
Logging In/Out
- Logging In
- Logging Out
- Locking/Auto Locking
- Unlocking
- Changing Your Security PIN
Redirecting Calls
- Follow Me
- Forwarding Calls
- Do Not Disturb
- Twinning
  - Mobile Twinning Control
Groups
- Group Membership
  - Group Membership On/Off (Status Menu)
  - Group Membership On/Off (Features Menu)
- Group Service Status and Fallback
Button Features
- Editing Your Programmable Buttons
- Abbreviated Dial
- Absence Text
- Account Code
- Automatic Callback
- Breakout
- Call Park
  - Call Forward All
- Call Park to Other
- Call Pickup
- Call Pickup Any
- Drop Call
- Flash Hook
- Group BLF
- Hunt Group Night Service
- Internal Auto Answer
- Paging
- Ringer Off
- Self Administer
- Send All Calls
- Suppress Digits
- User BLF
Home Screen
- Editing Your Home Screen
- Abbreviated Dial
- Absence Text
- Auto Intercom
- Call Forward All
- Call Pickup
- Call Pickup Any
- Page
- Self Administer
- Send All Calls
Phone Settings
- Mobile Twinning
- Withhold Number
- Redial Mode
- En-Bloc Dialing
- Ringer Controls
- Display Controls
- Volume and Sound
- Backup/Restore
  - Backup
  - Restore
- Debug Mode
- Viewing Information
Status Menu
- Do Not Disturb
- Follow Me To
- Follow Me Here
- Forward On Busy
- Forward On No Answer
- Forward Unconditional
- Forwarded Here
- Group Membership
- Group Service Status
- Mobile Twinning
- Parked Calls
- System Alarms
Short Codes
System Administration
- Checking the System Information
- Setting the Date
- Checking the Time Server Status
- Setting the Time
- Setting the Time Offset
- Shutting Down the System
- Managing Memory Cards
- Reporting System Alarms
Menus
- Features Menu
- Status Menu
- A Menu
Glossary
- Abbreviated Ring
- Appearance Button
- Attention Ring
- Auto Hold
- Bridged Appearance Button
- Call Appearance Button
- Call Coverage Button
- Coverage Ring
- Do Not Disturb
- Do Not Disturb Exceptions
- Follow Me
- Follow Me Here
- Follow Me To
- Forward on Busy
- Forward on No Answer
- Forward Unconditional
- Group
- Idle Line Preference
- Internal Twinning
- Line Appearance Button
- Logged Out
- Missed Call
- Missed Group Call
- Login Code
- Mobile Twinning
- Park Call
- Park Slot Number
- Ringing Line Preference
- Short Codes
- System Administrator
- System Phone User
- Twinning

9600 Series User Guide Page 157

Issue 05d (Wednesday, March 07, 2012)B5800 Branch Gateway

Index

Abbreviated ring 113, 152

Access Control

Fallback 95, 96, 97, 98, 131

Follow Me 83, 84, 85, 87, 88, 89, 128, 129, 130

Forward 83, 84, 85, 87, 88, 89, 128, 129, 130

Membership 95, 96, 97, 98, 131

State 95, 96, 97, 98, 131

Add

Contact 59, 65

External contact 54, 59, 60

to conference call 46

Alarm 132, 143

All

Call Log 26, 59, 63, 64, 65

Contacts 26, 57, 58

Forward 87, 130

All Calls 87, 130

Almost Full 132, 143

A-Menu 110, 149

Answered 26, 59, 63, 64, 65

Attention Ring 112

Audio Path 50, 51, 122

Auto-Answer 115

B 20

Backup

Manual backup 123

Barred 20

BM32 18

Boot Error 132, 143

Bridged appearance

Coverage ring 113, 152

broken dial tone 85, 90, 152, 153

Busy

Forward 88, 89, 129, 130

Button Module 18

Call

from Call Log 26, 63

from Contacts 26, 58

from redial list 27, 36

Call coverage

Coverage ring 113, 152

CALL LOG 26, 59, 63, 64, 65

Call from 26, 63

Details 64

Menu 62

Call Settings 24, 27, 36, 44, 91, 111, 112, 113, 117, 118,

119

Audio Path 50, 51, 122

Auto-Answer 115

Internal Auto-Answer 115

Visual alerting on/off 113

Withhold number 27, 111

Call Waiting 119

Caller

Details 64

Conference

Add call 46

Caller details 46, 47

Drop caller 46, 47

End automatically 40, 42, 46, 47

Hold 39, 47

Last internal user 40, 42, 46, 47

Music on hold 39, 47

Contact

Add 59, 65

add external 54, 59, 60

delete external 54, 59, 60

Edit 59, 60

edit external 54, 59, 60

CONTACTS 26, 54, 57, 58, 59, 60

Make call 26, 58

Corrupt Date/Time 132, 143

Count 64

Coverage ring 112, 113, 152

CPkUp 40, 132

D 20, 85, 153

Date 139

Daylight Saving 139

Delete

External contact 54, 59, 60

Follow me here 84, 129

Details

Call Log 64

Dial tone

Broken 85, 90, 152, 153