User Guide

ManualsBrandsAvaya ManualsGatewayAvaya Branch B5800 Gateway 9600 Series Phone

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Table Of Contents

Introduction
- Important Safety Information
- 9608 Telephone
- 9611 Telephone
- 9620 Telephone
- 9621 Telephone
- 9630 Telephone
- 9640 Telephone
- 9641 Telephone
- 9650 Telephone
- Button Modules
- Phone Keys
- Status Letters
- Touch Screen Operation
- The Phone Stand
Making Calls
- En-Bloc Dialing
- Call Soft Key Options
- Calling from the Contacts List
- Calling from the Call Log/History
- Redialling a Previous Number
- Making a Page Call
- Withholding Your Number
- Adjusting the Call Volume
- Muting a Call
- Ending Calls
Answering Calls
- Diverting a Call to Voicemail
- Ignoring an Incoming Call
- Answering a Page Call
- Using Call Pickup
Redialling
- Open Call Log Mode
- Last Dialed Mode
- Selecting Your Redial Mode
Holding and Parking Calls
- Holding Calls
- Parking Calls
  - Parking Calls Using the Menu
  - Unparking Calls (Status Menu)
Transferring Calls
- Transferring to Voicemail
- Transferring a Held Call
Account Codes
- Forced Account Code Entry
- Manual Account Code Entry
Conference Calls
- Starting a Conference
- Adding a Call to a Conference
- Viewing Conference Details
- Dropping/Muting Parties
- Holding a Conference Call
Headset/Handsfree Operation
- Headset Operation
  - Headset Volume
  - Default Handsfree Audio Path
- Handsfree Speaker Operation
  - Speaker Volume
  - Default Handsfree Audio Path
Contacts/Directory
- Managing External Contacts
- Viewing Contacts Details
- Making a Call from the Directory
- Using the Directory for Other Functions
- Adding a New Contact
  - Adding a Contact from the Call Log/History
- Editing a Contact
- Deleting a Contact
Call History
- Accessing the Call Log/History
- Making a Call
- Viewing Call Details
- Deleting a Record
- Deleting All Records
- Adding a Record to Your Contacts
Voicemail
- Message Waiting Indication
- Visual Voice
- Checking Messages
- Sending a Message
- Email Mode
- Mailbox Greeting
- Changing Your Voicemail Code
- Switching Voicemail On/Off
- Transferring to Voicemail
- Sending a Call to Voicemail
Logging In/Out
- Logging In
- Logging Out
- Locking/Auto Locking
- Unlocking
- Changing Your Security PIN
Redirecting Calls
- Follow Me
- Forwarding Calls
- Do Not Disturb
- Twinning
  - Mobile Twinning Control
Groups
- Group Membership
  - Group Membership On/Off (Status Menu)
  - Group Membership On/Off (Features Menu)
- Group Service Status and Fallback
Button Features
- Editing Your Programmable Buttons
- Abbreviated Dial
- Absence Text
- Account Code
- Automatic Callback
- Breakout
- Call Park
  - Call Forward All
- Call Park to Other
- Call Pickup
- Call Pickup Any
- Drop Call
- Flash Hook
- Group BLF
- Hunt Group Night Service
- Internal Auto Answer
- Paging
- Ringer Off
- Self Administer
- Send All Calls
- Suppress Digits
- User BLF
Home Screen
- Editing Your Home Screen
- Abbreviated Dial
- Absence Text
- Auto Intercom
- Call Forward All
- Call Pickup
- Call Pickup Any
- Page
- Self Administer
- Send All Calls
Phone Settings
- Mobile Twinning
- Withhold Number
- Redial Mode
- En-Bloc Dialing
- Ringer Controls
- Display Controls
- Volume and Sound
- Backup/Restore
  - Backup
  - Restore
- Debug Mode
- Viewing Information
Status Menu
- Do Not Disturb
- Follow Me To
- Follow Me Here
- Forward On Busy
- Forward On No Answer
- Forward Unconditional
- Forwarded Here
- Group Membership
- Group Service Status
- Mobile Twinning
- Parked Calls
- System Alarms
Short Codes
System Administration
- Checking the System Information
- Setting the Date
- Checking the Time Server Status
- Setting the Time
- Setting the Time Offset
- Shutting Down the System
- Managing Memory Cards
- Reporting System Alarms
Menus
- Features Menu
- Status Menu
- A Menu
Glossary
- Abbreviated Ring
- Appearance Button
- Attention Ring
- Auto Hold
- Bridged Appearance Button
- Call Appearance Button
- Call Coverage Button
- Coverage Ring
- Do Not Disturb
- Do Not Disturb Exceptions
- Follow Me
- Follow Me Here
- Follow Me To
- Forward on Busy
- Forward on No Answer
- Forward Unconditional
- Group
- Idle Line Preference
- Internal Twinning
- Line Appearance Button
- Logged Out
- Missed Call
- Missed Group Call
- Login Code
- Mobile Twinning
- Park Call
- Park Slot Number
- Ringing Line Preference
- Short Codes
- System Administrator
- System Phone User
- Twinning

9600 Series User Guide Page 131

Issue 05d (Wednesday, March 07, 2012)B5800 Branch Gateway

Status Menu: Group Membership

19.8 Group Membership

Your system administrator can grant you the ability to enable/disable your membership to a group through the Status

menu. When your membership to a group is disabled, you do not receive group calls for that group.

1.Press the Status soft key if shown.

· To access the Status menu during a call, press the PHONE key and then press the Status soft key if

shown.

2.Use the up and down arrow keys to highlight the hunt group name and your current membership status (

Enabled or Disabled).

3.Press the Enable or Disable soft key to change the status of your membership to that group.

4.Press Exit.

19.9 Group Service Status

If the system administrator has allowed you, you can change the service state of a group through the Status menu.

1.Press the Status soft key if shown.

· To access the Status menu during a call, press the PHONE key and then press the Status soft key if

shown.

2.Use the up and down arrow keys to highlight the hunt group name and your current membership status.

3.Select the required state using the soft keys:

· In Service

The groups operates as normal, distributing calls to available members of the group.

· Night Service

The group is in 'night service' mode. Calls are redirected to its night service fallback group if set , otherwise

to voicemail if available.

· A hunt group can also be put into and out of night service automatically by the telephone system using a

time profile. If that is the case, the night service state cannot be overridden using manual controls.

· Out of Service

The group is out of service. Calls are redirected to its out of service fallback group if set , otherwise to

voicemail if available.

· ! The system administrator is able to configure whether you have access to the Membership, State and

Fallback options of a group. If you are not configured for any groups then the Group menu is not shown.

19.10 Mobile Twinning

If you have been configured as a mobile twinning user, you can use the status menu to switch mobile twinning mode off.

1.Press the Status soft key if shown.

· To access the Status menu during a call, press the PHONE key and then press the Status soft key if

shown.

2.If necessary use the up and down arrow keys to highlight Mobile Twinning.

· To clear the setting, press the Off soft key.