Release Notes

Avaya Inc. – Proprietary
Use Pursuant to Company Instructions Page 8 of 8
Technical Support
If you are having trouble with BCMRD R2.4.1, you should:
1. Retry the action. Carefully follow the instructions in written or online documentation.
2. Check the documentation that came with your hardware for maintenance or Hardware-
related problems.
3. Note the sequence of events that led to the problem and the exact messages displayed.
Have the Avaya documentation available.
4. If you continue to have a problem, contact Avaya Technical Support by:
• Logging in to the Avaya Technical Support Web site
http://www.avaya.com/support
• Calling or faxing Avaya Technical Support at one of the telephone numbers in the
Support Directory listings on the Avaya support Web site.
You may be asked to email one or more files to Technical Support for analysis of your
application and its environment.
Note:
If you have difficulty reaching Avaya Technical Support through the above URL or email address,
please go to http://www.avaya.com
for further information. Avaya Global Services Escalation
Management provides the means to escalate urgent service issues. For more information, see
the Escalation Contacts listings on the Avaya Web site. For information about patches and
product updates, see the Avaya Technical Support Web site http://www.avaya.com/support