User's Manual
Avaya Branch Gateway Manager 10.0 Page 856
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Call Pickup
The first record shows a call from 2122 to 2124 with a Connected Time of zero but a Ring Time of 8. The Continuation
field indicates that the call has further records.
The second record has the same Call ID but the Party 2 Device and Party 2 Name details show that the call has been
answered by 2121.
2008/07/09 18:00,00:00:00,8,2122,O,2124,2124,,1,1000038,1,E2122,Extn2122,E2124,Extn2124,0,0,,,,,,,,,,,,,
2008/07/09 18:00,00:00:38,1,2122,O,2124,2124,,1,1000038,0,E2122,Extn2122,E2121,Extn2121,0,0,,,,,,,,,,,,,
Internal Twinning
The records for scenarios such as internal call forwarding or follow me indicate the rerouting in a single record by having
Caller and Called Number details that differ from the final Party 1 and Party 2 details. Internal twinning differs is showing
a call answered at the twin exactly the same as having been answered at the primary.
203 is internally twinned to 201. Call from 207 to 203 but answer at 201.
2008/07/09 16:25:26,00:00:03,7,207,O,203,203,,1,1000037,0,E207,Extn207,E203,Extn203,0,0,,,,,,,,,,,,,
Park and Unpark
Parking and unparking of a call at the same extension is simply shown by the Park Time field of the eventual SMDR
record. Similarly calls held and unheld at the same extension are shown by the Held Time field of the eventual SMDR
record for the call. The records below however show a call parked at one extension and then unparked at another.
The records show a call from 207 to 203. 203 then parks the call shown by the Park Time. The call is unparked by 201,
hence the first record is indicated as continued in its Continuation field. The matching Call ID indicates the subsequent
record for the call.
2008/07/09 16:39:11,00:00:00,2,207,O,203,203,,1,1000052,1,E207,Extn207,E203,Extn203,0,4,,,,,,,,,,,,,
2008/07/09 16:39:11,00:00:02,0,207,O,203,203,,1,1000052,0,E207,Extn207,E201,Extn201,0,0,,,,,,,,,,,,,
Distributed Hunt Group Call
An incoming call to site A is targeted to a distributed hunt group member on site B. They transfer the call back to a hunt
group member on site A.
2008/08/01 15:32:52,00:00:10,19,01707299900,I,4002,390664,,0,1000024,1,E209,Luther-209,T9001,Line 1.2,0,0,,,,,,,,,,,,,,
2008/08/01 15:33:19,00:00:00,2,209,I,403,403,,0,1000025,0,E209,Luther-209,E403,Extn403,0,0,,,,,,,,,,,,,,
2008/08/01 15:32:52,00:00:03,3,01707299900,I,4002,390664,,0,1000024,0,E403,Extn403,T9001,Line 1.2,0,0,,,,,,,,,,,,,,
Voicemail Supervised Transfer
A call is routed to a voicemail module that performs a supervised transfer.
2008/08/01 16:36:04,00:00:09,0,01707299900,I,xfer,390664,,0,1000061,1,T9001,Line 1.1,V9508,VM Channel 8,0,0,,,,,,,,,,,,,,
2008/08/01 16:36:07,00:00:03,4,,I,402,402,,0,1000062,0,E402,Extn402,V8000,U12 0.8,0,0,,,,,,,,,,,,,,
2008/08/01 16:36:04,00:00:09,0,01707299900,I,402,390664,,0,1000061,0,E402,Extn402,T9001,Line 1.1,0,0,,,,,,,,,,,,,,
Outgoing External Call
The External Targeting Cause indicates that the external call was caused by a user. The lack of specific reason implies
that it was most likely dialed. The External Targeter ID is the user name in this example
… 16:23:06,00:00:04,5,203,O,9416,9416,,0,1000035,0,E203,Extn203,T9005,Line 5.1,0,0,,,Extn203,,,,,,,,U,Extn203,,
Rerouted External Call
In this example an incoming external call has been rerouted back off switch, shown by the Party 1 fields and the Party 2
fields being external line details. The External Targeter Cause shows that rerouting of the incoming call was done by an
incoming call route (ICR). The External Targeter ID in this case is the Tag set on the incoming call route. The External
Targeted Number is the actual external number call.
… 08:14:27,00:00:03,5,392200,I,9416,200,,0,1000073,0,T9005,Line 5.1,T9005,Line 5.2,0,0,,,,0000.00,,0000.00,0,0,618,0.01,ICR,Main ICR,416,
External Forward Unconditional
In this example, user 203 has a forward unconditional number set for calls. This is indicated by the External Targeting
Cause showing user and forward unconditional. The External Targeter ID shows the source of the call being forwarded, in
this example user 207. The External Targeted Number shows the actual external number called by the system.
… 16:22:41,00:00:02,5,207,O,203,203,,0,1000034,0,E207,Extn207,T9005,Line 5.1,0,0,,,Extn203,0000.00,,0000.00,0,0,618,1.00,U fu,Extn207,9416,