User's Manual
Avaya Branch Gateway Manager 10.0 Page 854
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
12.2 SMDR Examples
The following are examples of system SMDR records for common call scenarios.
Basic Examples
Lost incoming Call
In this record, the Call duration is zero and the Continuation field is 0, indicating that the call was never connected. The
Ring Time shows that it rang for 9 seconds before ending.
2008/06/28 09:28:41,00:00:00,9,8004206,I,4324,4324,,0,1000014155,0,E4324,Joe Bloggs,T9161,LINE 5.1,0,0,,,,,,,,,,,,,
Call Answered by Voicemail
In this example, 215 has made a call to 211. However the Party2Device and Party2Name show that the call was
answered by voicemail.
2008/10/20 06:43:58,00:00:10,21,215,O,211,211,,I,28,0,E215,Extn215,V9051,VM Channel 1,0,0,,,,,,,,,,,,,
Call Transferred to Voicemail
In this example, the Continuation field in the first record tells us that it wasn't the end of the call. The matching Call ID
identifies the second record as part of the same call. The change in Party 1 details between the two records show that the
call was transferred to voicemail.
2008/06/28 09:30:57,00:00:13,7,01707392200,I,299999,299999,,0,1000014160,1,E4750,John Smith,T9002,LINE 1.2,11,0,,,,,,,,,,,,,
2008/06/28 09:30:57,00:00:21,0,01707392200,I,299999,299999,,0,1000014160,0,V9502,VM Channel 2,T9002,LINE 1.2,0,0,,,,,,,,,,,,,
External Call
The Is Internal field being 0 shows this to be a external call. The Direction field as I shows that it was an incoming call.
The Ring Time was 7 seconds and the total Connected Time was 5 seconds.
2008/08/01 15:14:19,00:00:05,7,01707299900,I,403,390664,,0,1000013,0,E403,Extn403,T9001,Line 1.2,0,0,,,,,,,,,,,,,,
Internal call
The Is Internal field being 1 shows this to be a internal call. The Ring Time was 4 seconds and the total Connected Time
was 44 seconds.
2008/06/26 10:27:44,00:00:44,4,4688,O,4207,4207,,1,1000013898,0,E4688,Joe Bloggs,E4207,John Smith,0,0,,,,,,,,,,,,,
Outgoing Call
The combination of the Direction field being outbound and the Is Internal field be 0 show that this was a outgoing
external call. The line (and in this case channel) used are indicated by the Party2 Name and being a digital channel the
Ring Time before the call was answered is also shown.
2008/06/28 08:55:02,00:08:51,9,4797,O,08000123456,08000123456,,0,1000014129,0,E4797,Joe Bloggs,T9001,LINE 1.1,0,0,,,,,,,,,,,,,
Voicemail Call
The two records below show calls to voicemail. The first shows the Dialed Number as*17, the default short code for
voicemail access. The second shows the Dialed Number as VoiceMail, indicating some other method such as the Message
key on a phone was used to initiate the call.
2008/06/28 09:06:03,00:00:19,0,4966,O,*17,*17[1],,1,1000014131,0,E4966,John Smith,V9501,VM Channel 1,0,0,,,,,,,,,,,,,
2008/06/28 09:06:03,00:00:19,0,4966,O,VoiceMail,VoiceMail,,1,1000014134,0,E4966,John Smith,V9501,VM Channel 1,0,0,,,,,,,,,,,,,
Parked Call
In this example the first record has a Park Time showing that the call was parked. The Continuation field indicates that
the call did not end this way and there are further records. The second record has the same Call ID and shows a change
in the Party2Name [4], indicating that party unparked the call. Note also that both records share the same call start
time.
2008/10/20 07:18:31,00:00:12,3,215,O,210,210,,1,38,1,E215,Extn215,E210,Extn210,0,7,,,,,,,,,,,,,
2008/10/20 07:18:31,00:00:10,0,215,O,210,210,,1,38,0,E215,Extn215,E211,Extn211,0,0,,,,,,,,,,,,,
Incoming call with Account Code
In this example, at some stage as the call was made or during the call, an Account Code has been entered.
2008/06/28 11:29:12,00:00:02,2,5002,I,1924,1924,Support,0,1000014169,0,E1924,Extn1924,T9620,LINE 8.20,0,0,,,,,,,,,,,,,