User's Manual

Avaya Branch Gateway Manager 10.0 Page 850
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
12. Appendix: SMDR
The control unit is able to send SMDR (Station Message Detail Reporting) records to a specified IP address and port.
Typically an SMDR record is output for each call between two parties (internal and or external) that is handled by the
system. In some scenarios, for examples transfers, where a call involves multiple parties then multiple SMDR records
may be output for each part of the call. See SMDR Examples .
Each SMDR record contains call information in a comma-separated format (CSV) format, that is variable-width fields with
each field separated by commas. See SMDR Fields .
Enabling SMDR
1.Receive the configuration from the system.
2.Select System and then select the CDR/SMDR tab.
3.Use the Output drop down box to select SMDR only.
4.In the SMDR settings, enter the required IP Address and TCP Port.
SMDR Records
An SMDR record is generated for each call between two devices on the system. Devices include extensions, trunk lines
(or channels on a trunk), voicemail channels, conference channels and system tones.
Calls which are not presented to another device do not generate an SMDR record. For example internal users dialing
short code that simply changes a configuration setting.
The SMDR record is generated when the call ends, therefore the order of the SMDR records output does not match the
call start times.
Each record contains a call ID which is increased by 1 for each subsequent call.
When a call moves from one device to another, an SMDR record is output for the first part of the call and an additional
SMDR record will be generated for the subsequent part of the call.
Each of these records will have the same Call ID.
Each record for a call indicates in the Continuation field if there will be further records for the same call.
Call Times
Each SMDR record can include values for ringing time, connected time, held time and parked time. The total duration of
an SMDR record is the sum of those values.
The time when a call is not in any one of the states above, for example when one party to the call has disconnected, is
not measured and included in SMDR records.
Where announcements are being used, the connected time for a call begins either when the call is answered or the first
announcement begins.
All times are rounded up to the nearest second.
Each SMDR record has a Call Start time taken from the system clock time. For calls being transferred or subject to call
splitting, each of the multiple SMDR records will have the same Call Start time as the original call.
854
851