User's Manual

Avaya Branch Gateway Manager 10.0 Page 797
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Appendix: Locale Settings:
· All Voicemail
For calls to voicemail, the locale that is passed to voicemail to determine the prompt languages to play (if available).
If the required set of prompts is not available, the voicemail will fallback to another language. Embedded voicemail
supports simple fallback based on the first two letters of the locale TLA. Standalone Voice Mail employs multiple
fallback always ending in UK or US English (refer to the Voicemail Pro documentation).
· When the system routes a call to the voicemail server it indicates the locale for which matching prompts
should be provided if available. The locale sent to the voicemail server by the system is determined as show
below. If the required set of prompts is not available, the voicemail will fallback to another appropriate
language and finally to English (refer to the appropriate voicemail installation manual for details).
· Short Code Locale: The short code locale, if set, is used if the call is routed to voicemail using the short
code.
· Incoming Call Route Locale: The incoming call route locale, if set, is used if caller is external.
· User Locale: The user locale, if set, is used if the caller is internal.
· System Locale: If no user or incoming call route locale is set, the system locale is used unless
overridden by a short code locale.