User's Manual

Avaya Branch Gateway Manager 10.0 Page 776

15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway

9.29.3 Automatic Log Off

Normally a user can either log themselves out or be logged out by another user logging in. The following methods can be

used by the system to automatically log out a user. A remote hot desking user whose home system can no longer be

seen by the remote system at which they are logged in is automatically logged out after 24 hours.

The following methods only apply to users with a Login Code and set to Forced Login.

Idle Timeout

The user Login Idle Period (User | Telephony | Supervisor Settings ) can be used to automatically log out the

user after a set period of phone inactivity. The period can be set between 1 to 99999 seconds and is based on call

inactivity other than ringing calls.

Unanswered Calls

Users who are members of hunt groups are presented with hunt group calls when they are logged in and not already on

a call. If the user is logged in but not actually present they will continue to be presented with hunt group calls. In this

scenario it can be useful to log the user off.

1.For the hunt group

On the Hunt Group | Hunt Group tab, use the Agent's Status on No Answer Applies to setting to select which types of

unanswered hunt group calls should change the user's status. The options are:

· None.

· Any Calls.

· External Inbound Calls Only.

2.For the user

The Status on No Answer (User | Telephony | Supervisor Settings ) can be used. This sets what the user's

status should be changed to if they do not answer a hunt group call. The options are:

· Logged In

If this option is selected, the user's status is not changed.

· Busy Wrap-Up

If this option is selected the user's membership status of the hunt group triggering the action is changed to

disabled. The user can still make and receive calls and will still continue to receive calls from other hunt groups to

which they belong.

· Busy Not Available

If this option is selected the user's status is changed to do not disturb. This is the equivalent of DND and will affect

all calls to the user.

· Logged Off

If this option is selected the users status is changed to logged out. In that state the cannot make calls and cannot

receive calls. Hunt group calls go to the next available agent and personal calls treat the user as being busy.

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