User's Manual

Avaya Branch Gateway Manager 10.0 Page 775
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Telephone Features: Hot Desking
9.29.2 Hot Desking Examples
The following are example of different ways that the hot desking settings can be used.
Scenario 1: Occasional Hot Desking
In this scenario, a particular user, for this example extension 204, needs to occasionally work at other locations within
the building.
1.A Login Code is added to the user's configuration settings, for this example 1234.
2.The user can now log in when needed at any other phone by dialing *35*204*1234#. The phone's default
associated user is logged out by this and their calls get busy treatment. User 204 is also logged out their normal
phone and their calls now rerouted to the phone at which they have logged in.
3.When finished, the user can dial *36 to log out.
4.This logs the phone's normal default user back on. Its also logs the hot desking user back on at their normal
extension.
Scenario 2: Regular Hot Desking
This scenario is very similar to the one above. However, the user doesn't want to be automatically logged back in on their
normal phone until they return to its location.
1.A Login Code is added to the user's configuration settings, for this example 1234.
2.The Forced Login option is selected.
3.When the user logs out of the phone that they are currently using, they are no longer automatically logged in on
their normal extension. When they return to it they must dial *35*204*1234# to log in.
4.Whilst not logged in anywhere, calls to the user receive busy treatment.
Scenario 3: Full Hot Desking
Similar to the scenarios above but this time the user doesn't have a regular phone extension that they use. In order to
make and receive calls they must find a phone at which they can log in.
1.The user is given an Extension directory number that is not matched by the extension directory number setting of
any existing extension.
2.They are also given a Login Code and a Login Idle Period is set, for this example 3600 seconds (an hour).
Forced Login isn't required as the user has no default extension at which they might be automatically logged in
by the system.
3.The user can now log in at any available phone when needed.
4.If at the end of the business day they forget to log out, the Login Idle Period will eventually log them off
automatically.
Scenario 4: Call Center Hot Desking
In this scenario, the phone extensions have no default extension number. Several phones set like this might be used in a
call center where the agents use whichever desk is available at the start of their shift. Alternatively a set of desks with
such phones might be provided for staff that are normally on the road but occasionally return to the office and need a
temporary desk area to complete paper work.
1.For the extensions, the Extension setting is left blank. This means that those phones will be associated with the
NoUser user's settings and display NOT LOGGED ON.
2.The call center agents or road-warrior users are configured with Extension directory numbers that also don't match
any existing physical extensions. They are all given Login Code numbers.
3.The users can log in at any of the extensions when required. When they log out or log in elsewhere, the extensions
return to the NoUser setting.