User's Manual

Avaya Branch Gateway Manager 10.0 Page 773
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Telephone Features: Conferencing
9.29 Hot Desking
Hot desking allows users to log in at another phone. Their incoming calls are rerouted to that phone and their user
settings are applied to that phone. There are a number of setting and features which affect logging in and out of system
phones.
· In order to hot desk, a user must be assigned a Login Code (User | Telephony | Supervisor Settings ) in
the system configuration.
· By default, each system extension has an Base Extension setting. This associates the extension with the user
who has the matching Extension settings as being that extension's default associated user.
· By leaving the Base Extension setting for an extension blank, it is possible to have an extension with no
default associated user. All extensions in this state use the settings of a special user named NoUser. On
suitable phones the display may show NoUser.
· You can create users whose Extension directory number is not associated with any physical extension. These
users must have a log in code in order to log in at a phone when they need to make or receive calls. In this
way the system can support more users than it has physical extensions.
· When another user logs in at an extension, they take control of that phone. Any existing user, including the default
associated user, is logged out that phone.
· Any user settings not applicable to the type of phone on which the user has logged in become inaccessible.
For example some programmable button features will become inaccessible if the phone at which a user logs in
does not have a sufficient number of programmable buttons.
· Note that settings that are stored by the phone rather than by the system remain with the phone and do not
move when a user hot desks.
· 1400 Series, 1600 Series, 9500 Series, 9600 Series, M-Series and T-Series telephones all use the
centralized call log and centralized personal directory features that move those settings with the user as
they hot desk.
· Other Avaya H.323 IP telephones can be configured to backup and restore user settings to a file server
when a user hot desks between phones. The range of settings supported depends on the particular phone
model.
· For all other features and phone types, it must be assumed that any settings and data shown by the
phone is stored by the phone and are still accessible after logging off.
· When a user logs off or is logged out by someone else logging in, they are automatically logged back in at the
extension for which they are the default associated user if no one else is logged in at that extension. However this
does not happen for users set to Forced Login (User | Telephony | Supervisor Settings ).
· For each user, you can configure how long the extension at which they are logged in can remain idle before they
are automatically logged out. This is done using the Login Idle Period option. This option should only be used in
conjunction with Force Login.
· Logged in users who are members of a hunt group can be automatically logged out if they do not answer hunt
group calls presented to them. This is done by selecting Logged Off as the user's Status on No Answer (User |
Telephony | Supervisor Settings ) setting.
· Calls to a logged out user are treated as if the user is busy until the user logs in.
· Logging in and out at a phone can be done either using system short codes or programmable buttons.
· The default system short code for logging in, is *35*N# where the user replaces N with their extension
number and then log in code separated by a *. This uses the short code feature ExtnLogin . If the user
dials just a log in code as N, it is checked against the user with the same extension number as the extension's
base extension number.
· The default system short code for logging out is *36. This uses the short code feature ExtLogout .
· The ExtnLogin and ExtnLogout features can be assigned to programmable buttons on suitable Avaya
phones. The ExtnLogin button will then prompt the user to enter their details.
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