User's Manual

Avaya Branch Gateway Manager 10.0 Page 771
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Telephone Features: Conferencing
9.28.4 Routing External Callers
Internal users can access Meet Me conferencing using short code and buttons. Additional methods need to be provided
for external callers. Typically this is done using a system short code to which the external call is then directed by one of
the options below. This has the advantage that internal users can also dial the same short code to access the same
conferences.
Transferring Callers
Conference Meet Me short codes and buttons can be used as the destination for call transfers by other users. If the short
code or button is not configured with a specific conference ID, that value needs to be entered by the person transferring
the call before completing the transfer.
Incoming Call Routing
The method by which calls requiring access to a conference can be identified will depend on the customer requirement.
However, once that is determined, a system short code configured for the specific conference required can be used as
the destination for the appropriate incoming call route added to the system configuration.
If general access to more than one possible conference is required, Standalone Voice Mail is used. See below.
Standalone Voice Mail
Standalone Voice Mail call flows can include transfer actions. If the target is a short code for a specific conference, the
call flow user is added to that conference. The use if a short code for this also allow internal users to access the same
conference.
This option can be used with call flow feature such as automatic attendants to provide access to more than one specific
conference. For example, the call flow can prompt the caller to enter the ID of the conference they want to join. The call
flow can then use the digits the caller dials as part of the short code to which the call is transferred.