User's Manual

Avaya Branch Gateway Manager 10.0 Page 762
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
9.27.4 Handsfree Announced Transfers
This feature allows the enquiry call part of a supervised transfer to be answered handsfree. In addition the system can be
optionally configured to allow both the enquiry call and completed transfer call to be auto-answered.
Example
1.User 201 answers a call that they then want to transfer to user 203.
2.They press TRANSFER to put the call on hold pending transfer.
3.They then press a Dial Direct button and dial 203.
4.The transfer enquiry call is auto answered by User 203's phone. User 201 is able to announce the pending transfer
and hear if User 203 wants to accept the call.
· The auto-answer only occurs if the target user's extension is idle. If the target is already connected to a call,
the transfer enquiry will be presented as normal call.
5.If the transfer is accepted, User 201 can press TRANSFER again to complete the transfer process.
· The transferred call will then ring at the target. However, if required the system can be configured to also
auto-answer the completed transfer.
Configuration
Handsfree announced transfers are supported when using one of the following features after having pressed TRANSFER.
Button Features
Short Code Features
· Dial Direct
· Automatic Intercom
· Dial Intercom
· Dial Direct
· User Button Usability
Following the use of any of the buttons above, if the button has not been programmed with a specific target, a
User button can be used to indicate the target for the enquiry call. This gives the advantage of being able to
see the target user's status before attempting the transfer.
· For Automatic Intercom and Dial Intercom buttons without a pre-specified target, the User button must
be on a button module.
· For Dial Direct buttons without a pre-specified target, the User button can be on the phone or button
module. Due to this and the support for Dial Direct across a network of systems, we recommend that a Dial
Direct button is used for handsfree announced transfers.
Notes
· On supported phones, if the target user's phone is not idle when the enquiry call attempt is made, the enquiry call
is turned into a normal transfer attempt, eg. alerting on an available call appearance.
· Enabling the extension specific setting Disable Speakerphone will turn all auto-answer calls, including
handsfree announced transfers to the extension, into normal calls.
· Off-Hook Station Analog Phones
Analog phone extensions configured as Off-Hook Station can auto-answer transfers when off-hook and idle.
· Headset Users
The following applies to users on supported phones with a dedicated HEADSET button. These users, when in
headset mode and idle will auto-answer the announced transfer enquiry call through the headset after hearing 3
beeps. The transfer completion will require them to press the appropriate call appearance unless they are set to
Headset Force Feed .
· Twinning
Handsfree announced transfer calls to users with twinning enabled will be turned into normal calls. .
Full Handsfree Transfer Operation
If required the system can be configured to allow the full handsfree announced transfer process, ie. both the enquiry call
and the transfer, to be auto-answered on supported phones. This is done by entering FORCE_HANDSFREE_TRANSFER
into the Source Numbers of the NoUser user and rebooting the system
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