User's Manual

Avaya Branch Gateway Manager 10.0 Page 759
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Telephone Features: Transferring Calls
9.27.2 Context Sensitive Transfer
For Release 6.x and higher, there has been a change to telephone behaviour for call transfers and how a call put on hold
pending transfer is indicated. These new behaviours apply to 1400, 1600, 9500 and 9600 Series telephones.
· Calls and Button Status Indication
The status indication for a call on hold pending transfer has changed to differentiate such calls from standard held
calls:
· On phones with both dual lamp buttons, both the green and red lamps fast flash (flutter) when the button
represents a call on hold pending transfer.
· On phones with single lamp buttons or status icons, Xfer: is now shown in front of the caller ID information
rather than the button name. For example Xfer:Extn299 is shown rather than a = Extn299.
· The call status information shown when the button of a call on hold pending transfer is the currently highlight
line is now prefixed with On-Hold-Xfer rather than On-Hold.
· Switching Between Calls
Switching from a connected call to an existing call on hold pending transfer, now puts the connected call on hold
pending transfer. Previously the call would be put on general hold. The following table is an example of the
difference in operation resulting.
Pre-6.x Result
6.x+ Result
Call or answer A
Connected to A
Connected to A
Press Transfer
A on hold pending transfer
A on hold pending transfer
Call or answer B
A on hold pending transfer. Connected to B.
A on hold pending transfer. Connected to B.
Reconnect to A
Connected to A. B on hold.
Connected to A. B on hold pending transfer
Press Transfer or
Complete*.
A on hold pending transfer. B on hold.
(*No Complete option is displayed)
A transferred to B.
· Requirement for a Free Call Appearance Before Starting a Transfer
When the user already has a call or calls on hold, they can now put their current call on hold pending transfer even
if there are no free call appearances available. Previously an available call appearance was required in order to
then make a consultation call to the potential transfer destination.
· Conferencing Calls
For these phone there have also been changes to which calls are conferenced in different scenarios including when
there is a call on hold pending transfer. See Context Sensitive Conferencing .
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