User's Manual

Avaya Branch Gateway Manager 10.0 Page 757
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Telephone Features: Forwarding Calls
9.27 Transferring Calls
The following are some of the methods usable to transfer calls.
· Supervised Transfer
This is a transfer where the user waits for the transfer destination to answer and talks to that party before completing
the transfer, this is referred to as a consultation call. They then either complete the transfer or drop the call and return
to the held for transfer call. The call details, display, ringing and forwarding applied are appropriate to the type of call
(internal or external) being transferred.
· Unsupervised Transfer
This is a transfer completed whilst the destination is still ringing.
· Automatic Transfer - Forwarding
The system allows users to automatically transfer calls using forwarding options such as Forward on Busy, Forward on
No Answer and Forward Unconditional. For full details see DND, Follow Me and Forwarding .
· Transfers to a Forwarded Extension
When transferring a call to another extension that has forwarding enabled, the type of call being transferred is used.
For example, if transferring an external call, if the transfer target has forwarding of external calls enabled then the
forward is used.
· Transfer Return Time (secs): Default = Blank (Off), Range 1 to 99999 seconds.
Sets the delay after which any call transferred by the user, which remains unanswered, should return to the user. A
return call will continue ringing and does not follow any forwards or go to voicemail.
· Transfer return will occur if the user has an available call appearance button.
· Transfer return is not applied if the transfer is to a hunt group that has queuing enabled.
Tool
Unsupervised Transfer
Supervised Transfer
Reclaim
Analog
Phone/
Single Line
Phones
1.Press R. Note that broken dial tone is heard
while a call is on hold.
2.Dial the transfer destination number.
3.Hang-up.
1.Press R.
2.Dial the transfer destination number.
3.If the destination answers and accepts
the call, hang-up.
4.If the called party does not answer or
does not want to accept the call, press
R again.
5.To return to the original caller press R.
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Avaya DS
Phone
1.Press Transfer.
2.Dial the transfer destination number.
3.Press Transfer again to complete the
transfer.
1.Press Transfer.
2.Dial the transfer destination number.
3.If the destination answers and accepts
the call, press Transfer again to
complete the transfer.
4.If the called party does not answer or
does not want to accept the call, press
Drop.
5.To return to the original caller press it’s
call appearance button.
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