User's Manual

Avaya Branch Gateway Manager 10.0 Page 756
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
9.26.7 Chaining and Loops
Chaining is the process where a call forward to an internal user destination is further forwarded by that user's own
forwarding settings.
· Follow Me Calls
Follow Me calls are not chained. They ignore the forwarding, Follow Me and Do Not Disturb settings of the Follow Me
destination.
· Voicemail
If the call goes to voicemail, the mailbox of the initial call destination before forwarding is used.
· Looping
When a loop would be created by a forwarding chain, the last forward is not applied. For example the following are
scenarios where A forwards to B, B forwards to C and C forwards to A. In each case the final forward is not used as the
destination is already in the forwarding chain.
· Hunt Group Loop
If a user forwards a call to a hunt group of which they are a member, the group call is not presented to them but is
presented to other members of the hunt group.
· Maximum Number of Forwards
A maximum of 10 forwarding hops are supported for any call.
· Calls Forwarded
Once a call has been forwarded to an internal destination, it will ignore any further Forward No Answer or Forward
on Busy settings but may follow additional Forward Unconditional settings.