User's Manual

Avaya Branch Gateway Manager 10.0 Page 754
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Forward on No Answer Controls
Forward on No Answer
Branch
Gateway
Manager
A user's forwarding settings can be viewed and changed through the User | Forwarding tab within
the system configuration settings.
Controls
The following short code features/button programming actions can be used:
Feature/Action
Short
Code
Default
Button
Forward Number
*07*N#
Forward on Busy Number
*57*N#
Forward on No Answer On
*05
- Toggles.
Forward on No Answer Off
*06
Enable Internal Forwards
Disable Internal Forwards
Enable Internal Forwards Busy or No Answer
Disable Internal Forwards Busy or No Answer
Set No Answer Time
Cancel All Forwarding
*00
Voicemail
For calls initially targeted to the user but then redirected, when voicemail is invoked the mailbox of
the user is used and not the mailbox of the destination.
For Standalone Voice Mail, the Play Configuration Menu action can be used to let callers set the
forward destination. It cannot however be used to enable Forward on Busy or set a separate Forward
on Busy number.
SoftConsole
A SoftConsole user can view and edit a user's forwarding settings. Through the directory, select the
required user. Their current forwarding status is shown. Double-click on the details and select
Forwarding to alter their forwarding settings.
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