User's Manual

Avaya Branch Gateway Manager 10.0 Page 751
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Telephone Features: Forwarding Calls
9.26.4 Forward on Busy
Summary: Have your calls redirected when you are busy to another number including any external number that you can
dial.
The method by which the system determines if a user is 'busy' to calls depends on factors such as whether they have
multiple calls appearance buttons or Call Waiting and or Busy on Held set. See Busy .
· Priority
This function is overridden by DND and or Forward Unconditional if applied. It can be applied after a Follow Me
attempt. It overrides Forward on No Answer.
· Destination
The destination can be any number that the user can dial. The Forward Unconditional destination number is used
unless a separate number Forward on Busy Number is set. If Inhibit Off-Switch Transfers is applied, the caller is
directed to voicemail if available, otherwise they receive busy tone.
· Duration
The destination is rung using the forwarding user's No Answer Time. If this expires, the call goes to voicemail is
available. Calls to an external destination sent on trunks that do not signal their state are assumed to have been
answered, for example analog loop start trunks.
· Phone
Forward on Busy is not indicated and normal dial tone is used.
· Calls Forwarded
Once a call has been forwarded to an internal destination, it will ignore any further Forward No Answer or Forward
on Busy settings but may follow additional Forward Unconditional settings.
Call Types Forwarded
Internal
Optional.
External
Forwarded.
Hunt Group
Not presented.
Page
Not presented.
Follow Me
Rings.
Forwarded
Forwarded.
VM Ringback
Rings.
Automatic Callback
Rings.
Transfer Return
Rings.
Hold Return
Ring/hold cycle.
Park Return
Rings.
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