User's Manual

Avaya Branch Gateway Manager 10.0 Page 749
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Telephone Features: Forwarding Calls
9.26.3 Forward Unconditional
Summary: Have your calls redirected immediately to another number including any external number that you can dial.
· Priority
This function is overridden by DND and or Follow Me if applied. Forward Unconditional overrides Forward on Busy
and Forward on No Answer.
· Destination
The destination can be any number that the user can dial. If external and Inhibit Off-Switch Transfers is applied, the
caller is directed to voicemail if available, otherwise they receive busy tone.
· If the destination is an internal user on the same system, they are able to transfer calls back to the user,
overriding the Forward Unconditional.
· Duration
The destination is rung using the forwarding user's No Answer Time. If this expires, the call goes to voicemail if
available. Otherwise the call continues to ring at the destination.Calls to an external destination sent on trunks that do
not signal their state are assumed to have been answered, for example analog loop start trunks.
· Phone
When enabled, the phone can still be used to make calls. An D is displayed on DS phones. When a user has forward
unconditional in use, their normal extension will give alternate dialtone when off hook.
· Calls Forwarded
Once a call has been forwarded to an internal destination, it will ignore any further Forward No Answer or Forward
on Busy settings but may follow additional Forward Unconditional settings.
Call Types Forwarded
Internal
Optional.
External
Forwarded.
Hunt Group
Optional.*
Page
Not presented.
Follow Me
Rings.
Forwarded
Forwarded.
VM Ringback
Rings.
Automatic Callback
Rings.
Transfer Return
Rings.
Hold Return
Ring/hold cycle.
Park Return
Rings.
*Optional only for calls targeting sequential and rotary type groups. Includes internal call to a hunt group regardless
of the forward internal setting.
· To Voicemail: Default = Off.
If selected and forward unconditional is enabled, calls are forwarded to the user's voicemail mailbox. The Forward
Number and Forward Hunt Group Calls settings are not used. This option is not available if the system's
Voicemail Type is set to None. 1400, 1600, 9500 and 9600 Series phone users can select this setting through
the phone menu. Note that if the user disables forward unconditional the To Voicemail setting is cleared.
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