User's Manual

Avaya Branch Gateway Manager 10.0 Page 747
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Telephone Features: Forwarding Calls
9.26.2 Follow Me
Summary: Have your calls redirected to another user's extension, but use your coverage, forwarding and voicemail
settings if the call receives busy tone or is not answered.
Follow Me is intended for use when a user is present to answer calls but for some reason is working at another extension
such as temporarily sitting at a colleague's desk or in another office or meeting room. Typically you would use Follow Me
if you don't have a Hot Desking log in code or if you don't want to interrupt your colleague from also receiving their own
calls, ie. multiple users at one phone.
· The use of Follow Me features is not supported between systems in a multi-site network.
· Priority
Follow Me is overridden by DND except for callers in the user's DND Exception Numbers List. Follow Me overrides
Forward Unconditional but can be followed by the user's Forward on Busy or Forward on No Answer based on the
status of the Follow Me destination.
· Destination
The destination must be an internal user extension number. It cannot be a hunt group extension number or an
external number.
· Duration
The Follow Me user's no answer timeout is used. If this expires, the call either follows their Forward on No Answer
setting if applicable, or goes to voicemail is available. Otherwise the call continues to ring at the destination.
· Phone
When enabled, the phone can still be used to make calls. When a user has follow me in use, their normal extension will
give alternate dialtone when off hook.
· Exceptions
· The Follow Me destination extension can make and transfer calls to the follow me source.
· The call coverage settings of the user are applied to their Follow Me calls. The call coverage settings of the
destination are not applied to Follow Me calls it receives.
· Calls Forwarded
Call Types Redirected
Internal
Redirected.
External
Redirected.
Hunt Group
Redirected*.
Page
Redirected.
Follow Me
Not redirected.
Forwarded
Redirected.
VM Ringback
Not redirected.
Automatic Callback
Not redirected.
Transfer Return
Not redirected.
Hold Return
Not redirected.
Park Return
Not redirected.
*Except calls for "Longest Waiting" type hunt groups.
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