User's Manual

Avaya Branch Gateway Manager 10.0 Page 745
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Telephone Features: Forwarding Calls
9.26.1 Do Not Disturb
Summary: Redirect all calls to busy tone or to voicemail if available except those in your DND exceptions list.
Do Not Disturb (DND) is intended for use when the user is present but for some reason does not want to be interrupted.
Instead calls are sent to voicemail if available, otherwise they receive busy tone.
· Exceptions
Specific numbers can be added to the user's Do Not Disturb Exception List. Calls from those numbers override DND. N
and X wildcards can be used at the end of exception numbers to match a range of numbers. For external numbers, this
uses the incoming caller line ID (ICLID) received with the call.
· Priority
Enabling DND overrides any Follow Me or forwarding set for the user, except for calls in the user's Do Not Disturb
Exception List.
· Phone
When enabled, the phone can still be used to make calls. An N is displayed on many Avaya phones. When a user has
do not disturb in use, their normal extension will give alternate dialtone when off hook.
· Applied to
Call Types Blocked
Call Treatment
Internal
Voicemail if available, otherwise busy tone.
External
Voicemail if available, otherwise busy tone.
Hunt Group
Call not presented (DND exceptions are not used).
Page
Call not presented.
Follow Me
Rings.
Forwarded
Busy.
VM Ringback
Rings
Automatic Callback
Rings
Transfer Return
Rings.
Hold Return
Rings.
Park Return
Rings.
Twinning
Voicemail if available, otherwise busy tone.
Do Not Disturb and Twinning
· Mobile Twinning
Selecting DND disables mobile twinning.
· Internal Twinning
· Logging out or setting do not disturb at the primary stops twinned calls alerting at the secondary also.
· Logging out or setting do not disturb at the secondary only affects the secondary.
· Do Not Disturb Exceptions List
For both types of twinning, when DND is selected, calls from numbers entered in the user's Do Not Disturb
Exception List are presented to both the primary and secondary phones.
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