User's Manual

Avaya Branch Gateway Manager 10.0 Page 744
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Notes
· Retrieving Externally Forwarded Calls
Where a call is forwarded to an external destination and receives busy or is not answered within the forwarding user's
No Answer Time, the system will attempt to retrieve the call. If forwarded on a trunk that does not indicate its state
the call is assumed to have been answered, for example analog loop start trunks.
· Off-Switch Forwarding Restrictions
User forwarding is subject to the same restrictions as transferring calls. To bar a user from forwarding calls to an
external number, the Inhibit Off-Switch Forward/Transfers (User | Telephony | Supervisor Settings )
option. To bar all users from forwarding calls to external numbers the Inhibit Off-Switch Forward/Transfers (
System | Telephony | Telephony ) option can be used. See Off-switch Transfer Restrictions .
· When transferring a call to another extension that has forwarding enabled, the type of call being transferred is used.
For example, if transferring an external call, if the transfer target has forwarding of external calls enabled then the
forward is used.
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