User's Manual

Avaya Branch Gateway Manager 10.0 Page 743
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Telephone Features: System Phone Features
9.24 The 'No User' User
It is possible to have an extension which has no default associated user. This can occur for a number of reasons:
· The extension has no Base Extension setting associating it with a user who has the same setting as their
Extension to indicate that they are the extension's default associated user
9.25 Automatic Intercom Calls
Automatic intercom functions allow you to call an extension and have the call automatically answered on speaker
phone after 3 beeps. The extension called must support a handsfree speaker. If the extension does not have a handsfree
microphone then the user must use the handset if they want to talk. If the extension is not free when called, the call is
presented as a normal call on a call appearance button if available.
Making Automatic Intercom Calls
The following programmable button functions can be used to make automatic intercom calls:
· Automatic Intercom
· Dial Direct
· Dial Intercom
The following short code function can be used to make automatic intercom calls:
· Dial Direct
On M-Series and T-Series phones, the code Feature 66 followed by the extension number can be used to make a direct
voice (automatic intercom) call.
9.26 Forwarding Calls
This section contains topics looking at how users can have their calls automatically redirected. As illustrated, there is an
order of priority in which the redirect methods are used.
1.Do Not Disturb (DND)
Redirect all calls to voicemail if available, otherwise return busy tone. DND overrides all the
redirect method below unless the calling number is in the user's DND Exception Numbers List.
2.Follow Me
Redirect all calls to another extension that the users is temporarily sharing. Follow Me
overrides Forward Unconditional. The Follow Me destination is busy or does not answer, the
user's Forward on Busy or Forward on No Answer options can be used if set.
· The use of Follow Me features is not supported between systems in a multi-site network.
3.Forward Unconditional
Redirect the user's external calls to another number. That number can be any number the user
can normally dial including external numbers. Forwarding of hunt group and internal calls is
optional. Forward Unconditional overrides Forward on Busy and Forward on No Answer.
· If the destination is an internal user on the same system, they are able to transfer calls
back to the user, overriding the Forward Unconditional.
4.Forward on Busy
Redirects the user's external calls when the system sees the user as being busy. Uses the
same number as Forward Unconditional unless a separate Forward on Busy Number is set.
Forwarding internal calls is optional. Forward on Busy overrides Forward on No Answer.
5.Forward on No Answer
Redirects the user's external calls when they ring for longer than the user's No Answer Time.
Uses the same number as Forward Unconditional unless a separate Forward on Busy Number
is set. Forwarding internal calls is optional.
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