User's Manual

Avaya Branch Gateway Manager 10.0 Page 741
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Telephone Features: Music On Hold (MOH)
External Inputs
A system can accept external audio input. This option is not supported on Linux based systems.
· AUDIO Port
If the System Source is set to External, the audio input to the 3.5mm port marked AUDIO on the back of the
control unit is used following a reboot.
· Analog Extension Port
The audio input from an analog extension port can also be used as any of the 3 alternate sources. The analog
extension must be one that has had its Equipment Classification (Extension | Analog ) set to MOH Source.
Default Tone
If no internal music on hold file is available and External is not selected as the System Source, then the system will
provide a default tone for music on hold. The tone used is double beep tone (425Hz repeated (0.2/0.2/0.2/3.4) seconds
on/off cadence). Tone can be selected as the System Source, overriding both the use of the external source port and
the downloading of holdmusic.wav.
Controlling the Music on Hold Source Used for Calls
Unless specified, the System Source is used for any calls put on hold by system users. For any call, the last source
specified for the call is the one used. The following options allow the source to be changed.
· Hunt Group
Each hunt group can specify a Hold Music Source (Hunt Group | Hunt Group ). That source is then used for
calls presented to the hunt group.
· Incoming Call Route
Each incoming call route can specify a Hold Music Source (Incoming Call Route | Standard ). That source is
then used for incoming calls routed by that incoming call route.
· Short Code
The h character can be used in the Telephone Number field of short codes to specify the hold music to associate
with calls routed by that short code. The format h(X) is used where X is the source number. This method can be
used to specify a hold music source for outgoing calls.
Checking Music on Hold
The system short code feature Hold Music can be used to listen to the hold music sources.
· Dial *34N#, replacing N with the source number 1 (System Source) or 2 to 4 (Alternate Sources).
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