User's Manual

Avaya Branch Gateway Manager 10.0 Page 734
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
9.15 Private Calls
This feature allows users to mark a call as being private.
When on, any subsequent calls cannot be intruded on until the user's private call status is switched off. The exception
is Whisper Page which can be used to talk to a user on a private call.
Note that use of private calls is separate from the user's intrusion settings. If the user's Cannot be Intruded (User |
Telephony | Supervisor Settings ) setting is enabled, switching private calls off does not affect that status. To allow
private calls to be used to fully control the user status, Cannot be Intruded (User | Telephony | Supervisor Settings
) should be disabled for the user.
Use of private calls can be changed during a call. Enabling privacy during a call will stop any current recording, intrusion
or monitoring. Privacy only applies to the speech part of the call. Call details are still recorded in the SMDR output and
other system call status displays.
· Button Programming
The button programming action Advanced | Call | Private Call can be used to switch privacy on/off. Unlike the
short code features it can be used during a call to apply or remove privacy from current calls rather than just
subsequent calls. On suitable phones the button indicates the current status of the setting.
· Short Codes
A number of short code features are available for privacy.
· Private Call
Short codes using this feature toggle private status on/off for the user's subsequent calls.
· Private Call On
Short codes using this feature enable privacy for all the user's subsequent calls until privacy is turn off.
· Private Call Off
Short codes using this feature switch off the user's privacy if on.
9.16 Call Pickup
Call pickup allows a user to answer a call ringing at another phone. The following default short codes can be used:
· *30 - Call Pickup Any
Answers the longest ringing call on the system. On large systems it is recommended that this short code is
removed as it becomes difficult for users to predict which call they are answering.
· *31 - Call Pickup Group
Pickup the longest ringing call to the hunt groups of which the user is a member.
· *32*N# - Call Pickup Extn
Pick up the call ringing at a specific extension. When dial, N is replaced by the extension number.
· *53*N# - Call Pickup Members
Pick up any call ringing on another extension that is a member of the Hunt group specified. The call picked up
does not have to be a hunt group call. When dial, replace N with the hunt group extension number.
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