User's Manual

Avaya Branch Gateway Manager 10.0 Page 733
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Telephone Features: Call Intrusion
9.14 Call Tagging
Call tagging associates a text string with a call. That string remains with the call during transfers and forwards.
On Avaya display phones, the text is shown whilst a call is alerting and is then replace by the calling name and number
when the call is connected. On analog phones with a caller ID display, the tag text replace the normal caller information.
Applications such as SoftConsole display any call tag associated with a call. If the call is parked, the tag is shown on the
call park slot button used. A call tag can be added when making a call using SoftConsole or one-X Portal for IP Office. A
tag can be added to a call by an Incoming Call Route or by an Standalone Voice Mail Assisted Transfer action.