User's Manual

Avaya Branch Gateway Manager 10.0 Page 732
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Feature
Description
Privacy Settings
User
Target
Can
Intrude
Cannot
Be
Intruded
Private
Call
Coaching
Intrusion
This feature allows the you to intrude on another user's call and
to talk to them without being heard by the other call parties to
which they can still talk. For example: User A is on a call with
user B. When user C intrudes on user A, they can hear users A
and B but can only be heard by user A.
Used
Used
Used
Call Appearance
In addition to making and answering calls, appearance buttons
that indicate 'in use elsewhere' can be pressed in order to join
that call.
The Can Intrude setting of the user is not used. The Cannot Be
Intruded setting of the longest present internal party in the call
is used.
Not Used
Used
Used
Bridged
Appearance
Not Used
Used
Used
Line Appearance
Not Used
Used
Used
· ! WARNING
The use of features to listen to a call without the other call parties being aware of that monitoring may be subject
to local laws and regulations. Before enabling the feature you must ensure that you have complied with all
applicable local laws and regulations. Failure to do so may result in severe penalties.
Intrusion Privacy Controls
· The ability to intrude and be intruded is controlled by two configuration settings, the Can Intrude (User |
Telephony | Supervisor Settings ) setting of the user intruding and the Cannot Be Intruded (User |
Telephony | Supervisor Settings ) setting of target being intruded on. The setting of any other internal party is
ignored. By default, no users can intrude and all users are set to cannot be intruded.
· For intrusion using appearance buttons, the user's Can Intrude setting is not used. The Cannot Be
Intruded setting of the longest present internal party in the call is used.
· A user who can normally be intruded on can indicate that a call is a private call by using a Private Call short
code or programmable button. While private call status is enabled, no intrusion is allowed except for Whisper
Page intrusion.
· In addition to the options above, Call Listen can only be used to intrude on calls by users in the user's Monitor
Group (User | Telephony | Supervisor Settings ).
· For the Call Steal function, the Can Be Intruded setting is used if the call is connected.
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