User's Manual

Avaya Branch Gateway Manager 10.0 Page 731
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Telephone Features: Caller Display
9.13 Call Intrusion
The system supports several different methods for call intrusion. The method used affects which parties can hear and be
heard by other parties following the intrusion.
In the scenarios below, user A is on a call with B who may be internal or external. User C invokes one of the call intrusion
methods targeting user A.
Feature
Description
Privacy Settings
User
Target
Can
Intrude
Cannot
Be
Intruded
Private
Call
Call Listen
This feature allows you to monitor another user's call without
being heard. Monitoring can be accompanied by a tone heard by
all parties. Use of the tone is controlled by the Beep on Listen
setting on the System | Telephony | Tones & Music tab.
The default for this setting is on. If enabled, this is the only
indication of monitoring given to the monitored user. There is no
phone display indication of monitoring.
Used
Used
Used
Call Intrude
This feature allows you to intrude on the existing connected call
of the specified target user. All call parties are put into a
conference and can talk to and hear each other. A Call Intrude
attempt to a user who is idle becomes a Priority Call .
Used
Used
Used
Call Steal
This function can be used with or without a specified user target.
· If the target has alerting calls, the function will connect to
the longest waiting call.
· If the target has no alerting calls but does have a
connected call, the function will take over the connected
call, disconnecting the original user. This usage is subject
to the Can Intrude setting of the Call Steal user and the
Cannot Be Intruded setting of the target.
· If no target is specified, the function attempts to reclaim
the user's last ringing or transferred call if it has not been
answered or has been answered by voicemail.
Used
Used
Used
Dial Inclusion
This feature allows you to intrude on another user's call to talk to
them. Their current call is put on hold while you talk and
automatically reconnected when you end the intrusion. The
intruder and the target extension can then talk but cannot be
heard by the other party. This can include intruding into a
conference call, where the conference will continue without the
intrusion target.
During the intrusion all parties hear a repeated intrusion tone.
When the intruder hangs-up the original call parties are
reconnected. Attempting to hold a dial inclusion call simply ends
the intrusion. The inclusion cannot be parked.
Used
Used
Used
Whisper Page
This feature allows you to intrude on another user and be heard
by them without being able to hear the user's existing call which
is not interrupted. For example: User A is on a call with user B.
When user C intrudes on user A, they can be heard by user A but
not by user B who can still hear user A. Whisper page can be
used to talk to a user who has enabled private call.
Used
Used
Not Used
442
163 163
441
488
447
460
505