User's Manual

Avaya Branch Gateway Manager 10.0 Page 729

15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway

Telephone Features: Malicious Call Tracing (MCID)

9.11 Call Barring

Call barring can be applied in a range of ways.

· Barring a User From Making Any External Calls

For each user, Outgoing Call Bar (User | Telephony | Supervisor Settings ) can be selected to stop that

user from making any outgoing calls.

· Barring Particular Numbers/Number Types

System short codes are used to match user dialing and then perform a specified action. Typically the action would

be to dial the number to an external line. However, short codes that match the dialing of particular numbers or

types of numbers can be added and set to another function such as Busy. Those short codes can be added to a

particular user, to a User Rights associated with several users or to the system short codes used by all users.

· The system allows short codes to be set at user, user rights, system and least cost route. These have a

hierarchy of operation which can be used to achieve various results. For example a system short code for a

particular number can be set to busy to bar dialing of that number. For a specific user, a user short code

match to the same number but set to Dial will allow that user to override the system short code barring.

· Using Account Codes

The system configuration can include a list of account codes. These can be used to restrict external dialing only to

users who have entered a valid account code.

· Forcing Account Code Entry for a User

A user can be required to enter an account code before the system will return dialing tone. The account code

that they enter must match a valid account code stored in the system configuration. The setting for this is

Force Account Code (User | Telephony | Supervisor Settings ).

· Forcing Account Code Entry for Particular Numbers

Each system short code has a Force Account Code option. Again the account code entered must match a valid

account code stored in the system configuration. for the call to continue.

· Barring External Transfers and Forwards

A user cannot forward or transfer calls to a number which they cannot normally dial. In addition there are controls

which restrict the forwarding or transferring of external calls back off-switch. See Off-Switch Transfer Restrictions

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