User's Manual

Avaya Branch Gateway Manager 10.0 Page 728
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
9.10 Malicious Call Tracing (MCID)
MCID (Malicious Caller ID) is an ISDN feature. It is supported on BRI and PRI trunks to ISDN service provider who
provide MCID.
When used, it instructs the ISDN exchange to perform a call trace on the user's current call and to keep a record of the
call trace at the exchange for the legal authorities. Trace information is not provided to or displayed by the system or
system phones.
The use of MCID is subject to local and national legal requirements that will vary. The feature may also not be enabled
until specifically requested from the service provider. You should consult with your ISDN service provider and with
appropriate legal authorities before attempting to use MCID. Successful use of this feature is indicated by a tone on the
phone and a "User Registered" message on T3 phones.
Activating MCID
1.Liaise with the ISDN Service Provider
MCID should not be used with first confirming its usage with the ISDN service provider.
2.Enabling MCID Call Tracing on a Line
BRI and PRI lines include a Support Call Tracing Option. which by default is off.
3.Enabling MCID Call Tracing for a User
First the user must be allowed to use call tracing. Each user has a Can Trace Calls (User | Telephony |
Supervisor Settings ) option. This option is off by default.
4.Providing an Active MCID Control
The user needs to be provided with a mechanism to trigger the MCID call trace at the exchange. This can be done
using either a short code or a programmable button.
· MCID Activate Button
The action MCID Activate (Advanced | Miscellaneous | MCID Activate ) can be assigned to a
programmable buttons. It allows a malicious call trace to be triggered during a call.
· MCID Activate Short Codes
The feature MCID Activate can be used to create a short code to triggering a malicious call trace.
283
281
618 618