User's Manual

Avaya Branch Gateway Manager 10.0 Page 726
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
9.8 Coverage Groups
For users with a Coverage Group selected, coverage group operation is applied to all external calls that are targeted to
the user.
For external calls:
· In scenarios where an external call would normally have gone to voicemail, it instead continues ringing and also
starts alerting the members of the coverage group.
· The follow me settings of Coverage Group members are used, the forwarding settings are not.
· If the user is not available, for example if they have logged off or set to do not disturb, coverage group operation
is applied immediately.
· If the user is configured for call forward on busy, coverage operation is applied to the user's calls forwarded to the
forward on busy destination.
Coverage group operation is not applied to the following types of call:
· Hunt group calls.
· Recall calls such as transfer return, hold recall, park recall, automatic callback.
The Coverage Group is set through the user's User | Telephony | Supervisor Settings or through their associated User
Rights | Telephony | Supervisor Settings . The only group settings used are:
· The list of group members. They are treated as a collective group regardless of the group's configuration.
· If the group has Night Server Fallback Group and or Out of Service Fallback Group set, the members of
those groups are used if the coverage group is set to night service mode or out of service mode respectively.
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