User's Manual

Avaya Branch Gateway Manager 10.0 Page 725
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Telephone Features: Centralized Call Log
Call Scenarios
This is not a comprehensive list. However it summarizes how the user call log is used in some common call scenarios.
Scenarios
User Call Log Notes
Authorization/Accou
nt Codes
Account and authorization codes used as part of a call are not included in user call logs.
Automatic Callback
If answered, they will show as an outgoing call to the target.
Application Calls
Calls made and answered using applications (including CTI interfaces) are logged as if the user
made or answered the call using an extension.
Conference Calls
Conference calls are not included in the user call log.
Hold
When a user holds and then un-holds a call, the call duration includes the time the call was on
hold.
Follow-Me
Calls to the user still appear in their user call log. The follow me calls do not appear in the user
call log of the user who was the follow me destination.
Forward on Busy
If the forwarded call is answered, the forwarding user will have a Missed - Answered by Other
call log record.
If the forwarded call times out to voicemail, the user will have a Missed - Answered by
Voicemail call log record.
Forward on No
Answer
Forward
Unconditional
When forwarding to another number, there will be no record of forwarded calls in the forwarding
users call log.
When using the To Voicemail option, the forwarded call will by logged as a Missed - Answered by
Voicemail call record.
Page Calls
Page calls are not included in any user call logs unless the page is answered (by pressing
Conference). When answered the page is logged as a normal call between the two users
involved.
Park
Retrieving a call from Park (even if the user is the one who parked the call) is logged as a
incoming call.
Short Codes
Calls are only logged if they result in a call being made or a call being answered. Calls made
using Break Out are not included.
Suppressed Digits
Calls made with digit suppression enabled (AD Suppress button ) are not included in the users
call log.
Transfers
If the user answers and accepts a supervised transfer, they will have a incoming calls records.
One for the transfer enquiry call and one for the transferred call.
If the user is the target of an unsupervised transfer, they will have an Incoming or Missed call
log.
Note that even if the call being transferred was originally an outgoing call, for the user answering
the transfer it is logged as a incoming call.
Twinning and
Mobility
When a user has a twinned device (either internal twinning or mobile twinning), the user's call
log operates regardless of which device the user uses to make or answer calls.
Calls between the twinned devices, ie. the user transferring a call between devices, are not
included in their call log.
This includes calls made using mobile call control or a one-X Mobile client.
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