User's Manual

Avaya Branch Gateway Manager 10.0 Page 724
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Controlling Centralized Call Logging
The following controls exist for which users have their calls included in the centralized call log and which calls are
included.
User Setting
The user centralized call log settings can be set through the user configuration (User | Telephony | Call Log ) or
through their associated user rights (User Rights | Telephony | Call Log ).
· Centralized Call Log: Default = System Default (On)
This setting allows the use of centralized call logging to be enabled or disabled on a per user basis. The default is to
match the system setting Default Centralized Call Log On (System | Telephony | Call Log ). The other
options are On or Off for the individual user. If off is selected, the call log shown on the users phone is the local call
log stored by the phone.
System Settings (System | Telephony | Call Log )
· Default Centralized Call Log On: Default = On.
When selected, each user is defaulted to have the system store a call log of their calls. This call log is accessible on the
phone when the user is using a phone with a Call Log or History button. The use of centralized call logging can be
enabled/disabled on a per user basis using the Centralized Call Log user setting (User | Telephony | Call Log
).
· Log Missed Calls Answered at Coverage: Default = Off.
This setting controls how calls to a user, that are answered by a covering user should be logged in the centralized call
log. This option applies for calls answered elsewhere (covered) by pickup, call coverage (call coverage buttons or
coverage group ), bridged appearance button, user BLF, voicemail, etc.
Setting
Targeted User
Covering User
Off (Default)
Nothing
Answered Call
On
Missed Call
Answered Call
· Log Missed Hunt Group Calls: Default = Off.
By default, hunt group calls are not included in any user's centralized call log unless answered by the user. If this
option is selected, a separate call log is kept for each hunt group of calls that are not answered by anyone. It includes
hunt group calls that go to voicemail.
· If missed hunt group calls are also being logged, the system stores up to 10 call records for each hunt group.
When this limit is reached, new call records replace the oldest record.
· Within the user call log setting (User | Telephony | Call Log ), the list of hunt groups allows selection of which
hunt groups' missed call records should be displayed as part of the user's centralized call log.
287
396
165 165
165
287 287
665
726
287