User's Manual

Avaya Branch Gateway Manager 10.0 Page 723
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Telephone Features: Centralized Personal Directory
9.7 Centralized Call Log
The system can store a centralized call log for users. Each users' centralized call log can contain up to 30 call records
for user calls. When this limit is reached, each new call records replaces the oldest previous record.
On Avaya phones with a fixed Call Log or History button (1400, 1600, 9500 and 9600 Series), that button can be used
to display the user's centralized call log. The centralized call log is also used for M-Series and T-Series phone. The user
can use the call log to make calls or to store as a personal speed dial. They can also edit the call log to remove records.
The centralized call log moves with the user if they log on and off from different phones. This includes if they hot desk
within a network.
Call Log Information
The following information is included in each centralized call log record:
Information
Description
Name
The name, of the caller or the party called, if available. Up to 31 characters.
This text is similar to that shown on the phone display of phones when they receive the call. For
example, on forwarded call details of the original target and the caller name are included, eg. Bob
> Sue.
Number
The number associated with the call. Up to 31 digits.
Tag
A text tag can be associated with calls by several different methods. See Call Tagging . Up to 31
characters. The tag is not shown within the call log display on phones.
Time and Date
The time and date of the call using the system time.
Duration
The call duration. For outgoing and answered calls this is the call connection time. For missed calls
this is the call ringing time.
Record Type
Call log records can be Incoming, Outgoing or Missed. Note that these are calls to or from the
user, not the phone, so it can include calls handled through a twinned device such as when using
mobile call control or one-X Mobile Client .
· Incoming
Calls to the user that the user then answered. This includes calls that the user answers on a
twinned device. This also includes outgoing calls that are transferred to and answered by
the user.
· Outgoing
Calls made by the user.
· Missed
Calls to the user that they did not answer. This includes calls while the user is logged off or
in Do Not Disturb state.
· Missed call records include an indication of what happened to the missed call. Options
are Answered by Another, Answered by Voicemail or Lost (not answered on the
system).
· Missed call records are also marked as either acknowledged or unacknowledged. If the
user's call log contains any unacknowledged call log records, the Call Log lamp is lit
when using a 1608 or 1616 phone. From the phone, viewing an unacknowledged record
changes it to acknowledged.
· If the user has also be configured to included missed hunt group calls in their call log,
those are also marked as acknowledged or unacknowledged.
Count
The number of times a matching call has been logged. A matching call is one with the same name,
number and type. Only one record is kept for matching calls, with the count increased by 1 and
using the time and date of the most recent matching call.
If missed hunt group calls are also being logged, the system stores up to 10 call records for each hunt group. When this
limit is reached, new call records replace the oldest record.
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