User's Manual

Avaya Branch Gateway Manager 10.0 Page 708
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
9.3.2 Mobile Callback
Mobile callback allows the user to call the system and then hang up. The system will then make a call to the user's
CLI and when answered, provide them with dial tone from the system to make calls.
Mobile callback is subject to all the normal trunk type and user licensing restrictions of mobile call control . In addition
the user must have the Mobile Callback (User | Mobility)setting enabled in the system configuration.
· When the user makes a call using a DDI that is routed to an FNE33 short code, the system will not connect
(answer) the call but will provide ringing while it waits for the user to hang up (after 30 seconds the system will
disconnect the call).
· The system will reject the call if the CLI does not match a user configured for Mobile Callback or does not
meet any of the other requirements for mobile call control.
· The system will reject calls using FNE33 if the user already has a mobile twinning or mobile call control call
connected or in the process of being connected. This includes a mobile callback call in the process of being
made from the system to the user.
· If the CLI matches a user configured for mobile callback and they hang up within the 30 seconds, the system will
within 5 seconds initiate a callback to that user's CLI.
· If the call is answered after the user's Mobile Answer Guard time and within the user's No Answer Time,
the user will hear dial tone from the system and can begin dialling as if at their system extension.
· If the call is not answered within the conditions above it is cleared and is not reattempted.
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