User's Manual

Avaya Branch Gateway Manager 10.0 Page 687
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Apperance Button Operation: Other Appearance Controls
8.6.8 Collapsing Appearances
This topic covers what happens when a user with several calls on different appearance buttons, creates a conference
between those calls. In this scenario, the call indication will collapse to a single appearance button and other appearance
buttons will return to idle. The exception is any line appearance buttons involved which will show 'in use elsewhere'.
Collapsing Appearances Example 1
In this example, the user will setup a simple conference. Ringing Line Preference and Idle Line Preference are set
for the user. Auto Hold for the system is on. Answer Pre-Select is off.
1. Initial Call
The user has a call in progress, shown on their first call appearance button.
It is decided to conference another user into the call.
2. Make Conference Enquiry
Pressing the CONFERENCE button on the users phone automatically places
the current call on hold and takes the phone off hook on the next available
call appearance.
3. Enquiry in Progress
The other extension has answered and is invited to join a conference call.
The user presses the CONFERENCE button on their phone again.
4. Conference Starts/Call Appearances Collapse
The conference call has started. The call appearances have collapsed to a
single appearance.