User's Manual

Avaya Branch Gateway Manager 10.0 Page 681
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Apperance Button Operation: Other Appearance Controls
8.6.4 Answer Pre-Select
On some phones, only the details of the call alerting or connected on the current selected button are shown. The details
of calls alerting on other buttons are not shown or only shown briefly when they are first presented and are then replaced
again by the details of the call on the current selected button.
By default, pressing any of the other alerting buttons will answer the call on that button. Answer pre-select allows a user
to press alerting buttons other than the current selected button without actually answering them. Instead the button
pressed becomes the current selected button and its call details are displayed.
Note that using answer pre-select with a currently connected call will still either hold or end that call in accordance with
the system's Auto Hold setting.
Answer Pre-Select Example 1
1. Phone Idle
The phone is idle. The current selected button has been determined by
Idle Line Preference as the first available idle call appearance button. This
is shown by the _ underscore next to that button.
2. First Call Alerting
A call for the user arrives. It alerts on the first available call appearance
button. Ringing Line Preference uses this as the currently selected button
as it is the only alerting call.
3. Second Call Alerting
Another call for the user arrives. It alerts on the next available call
appearance button. As the first call has been alerting longer, under
Ringing Line Preference it retains the currently select button status.
4. The User Presses the Second Call Appearance
Pressing the second call appearance overrides ringing line preference and
assigns current selected button status to the button without actually
answering the call. The details of the caller are displayed.
5. The User Answers the Call
The user can press the button again to answer the call or just go off-hook
to answer as it is now the currently selected button.
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