User's Manual

Avaya Branch Gateway Manager 10.0 Page 675
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Apperance Button Operation: Other Appearance Controls
8.6.2 Idle Line Preference
Idle Line Preference determines the user's currently selected button as the first available idle call/line appearance
button. Selected button indication is applied to that button and if the user goes off-hook, for example by lifting their
handset, an outgoing call is started on that button.
· Idle Line Preference is overridden by Ringing Line Preference if also on for the user.
· By default Idle Line Preference is on for all users.
· For appearance button users with Idle Line Preference off, going off-hook (lifting the handset or pressing
SPEAKER, HEADSET, etc) will have no effect until an appearance button is pressed.
· If all the available call/line appearance buttons are in use, no current selected button choice is made by Idle Line
Preference. In this case, going off hook will have no effect.
· ?Why Would I Use Just Idle Line Preference
In environments that are focused on making outgoing calls, for example telemarketing, incoming calls are
infrequent and user's go off-hook expecting to make a call. Using Idle Line Preference without Ringing Line
Preference ensures that the user doesn't inadvertently answer a call when expecting to make a call.
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