User's Manual

Avaya Branch Gateway Manager 10.0 Page 672
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
8.5.3 How are Line Appearances Treated?
Incoming Calls
· Until answered using a line appearance button, incoming calls alerting on a line appearance, follow the
settings of the incoming call route's destination group or user. They do not follow the settings of any
line appearance user.
· If an incoming calls destination is voicemail, or once the incoming call has passed from its destination to voicemail,
it cannot be answered or bridged into using a line appearance button.
· If the line appearance user is also the incoming call route destination for the call, the call will alert on their line
appearance only. In this case:
· It will alert on the line appearance even if all call appearances are in use.
· The call will not follow any of the user's forwarding settings .
· The call will receive call coverage from other user's with call coverage buttons set to the line appearance user.
· The ring delay used is that of the first free call appearance.
· For analog lines set to ICLID, any line appearances show active while the system waits for ICLID information.
During this time the line has not been routed and cannot be answered using a line appearance button.
· Calls alerting on a line appearance can also alert on a call coverage appearance on the same phone. If Ringing Line
Preference is set, the current selected button will change from the line appearance to the call coverage
appearance.
· If the line appearance user has do not disturb (DND) enabled, the line appearance button icon or lamps will still
operate but alerting and ringing line preference selection are not applied unless the caller is in their DND exception
list.
Outgoing Calls
· In order to be used for making outgoing calls, some additional system programming may be required. See
Outgoing Line Programming .
· Calls made on a call appearance, which are routed out on a line for which the user also has a line appearance, will
remain on the call appearance. The line appearance will indicate 'in use elsewhere'.
Additional Notes
· Calls alerting on a line appearance do not receive call coverage or go to a users voicemail unless the user was the
call's original incoming call route destination.
· If a call indicated by a line appearance is parked, it cannot be joined or unparked by using another line
appearance.
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